Leland Williams
Orlando,FL
Summary
Professional with experience in customer account management, collections, and record verification. Skilled in resolving billing questions, coordinating payment follow-up, and maintaining accurate account records. Focused on clear communication, dependable service, and timely issue resolution.
Overview
2027
2027
years of professional experience
Work History
Debt Collector
Amscot
Orlando, Florida
2024 - Current
- Contacted Amscot customers regarding past-due accounts and payment arrangements
- Resolved billing questions with patience and professional customer service
- Coordinated with branch staff on account follow-up and payment processing
- Verified accuracy of account information and updated records accordingly.
Customer Service Advocate
Accenture
Orlando, FL
05.2020 - 04.2023
- Responded to customer inquiries promptly and guided customers through processes to ensure clarity.
- Collaborated with cross-functional teams to address customer concerns, enhancing overall satisfaction.
- Maintained detailed records of customer interactions to ensure effective follow-up and resolution.
- Shared clear, concise updates with customers so information was easy to understand.
Education
High School Diploma -
Cambridge Prep Academy
Lake City, FL05-2023
Skills
- Collections process
- Debt recovery
- Payment processing
- Account reconciliation
- Record verification
- Dispute resolution
- Customer account management
- Call tracking
- Client relations
- Critical thinking
- Active listening
- Call tracking
Timeline
Customer Service Advocate
Accenture
05.2020 - 04.2023
Debt Collector
Amscot
2024 - Current
High School Diploma -
Cambridge Prep Academy