Leleana Fonseca
Appleton,WI
Summary
Dynamic leader with a proven track record at Valley Packaging Industries Inc., excelling in customer engagement and client development. Recognized for implementing creative merchandising strategies that enhanced sales and customer satisfaction. Adept at training staff and promoting a positive work environment, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Riverside Cafe Lead
Valley Packaging Industries Inc.
11.2023 - Current
- Implemented creative merchandising strategies that showcased products and boosted sales performance.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
- Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
Community Employment Mentor
Valley Packaging Industries Inc.
12.2022 - 11.2023
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Crew Member
Noodles and Company
12.2021 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Human Services
Northcentral Technical College
Wausau, WI05-2026
High School Diploma -
Fairway Academy
Appleton, WI06-2023
Skills
- Customer engagement
- Customer service
- Food storage
- Team development
- Quality control
- Staff motivation
- Staff supervision
- Health inspections
- Ordering supplies
- Facility maintenance
- Performance evaluations
- POS system
Hazel Brooks Award
Recognized for outstanding effort and commitment.
Timeline
Riverside Cafe Lead
Valley Packaging Industries Inc.
11.2023 - Current
Community Employment Mentor
Valley Packaging Industries Inc.
12.2022 - 11.2023
Crew Member
Noodles and Company
12.2021 - 03.2023
Human Services
Northcentral Technical College
High School Diploma -
Fairway Academy
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