Adryenne Lattus
Apple Valley,CA
Summary
Proven leader and skilled barista from Barnes And Noble Bookstore, adept in customer engagement and food safety compliance. Excelled in enhancing customer satisfaction and efficiency, resulting in positive feedback and repeat business. Demonstrated excellence in POS system knowledge and team training, contributing significantly to cafe operations and revenue growth.
Overview
10
10
years of professional experience
Work History
Cafe Lead
Barnes And Noble Bookstore
10.2014 - 07.2018
- Led team meetings to communicate updates, address concerns, and foster a positive work environment.
- Coordinated catering orders for special events, maximizing revenue opportunities for the business.
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Collaborated with team members to improve overall cafe operations, resulting in increased efficiency and positive customer feedback.
- Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Increased repeat business through exceptional customer interactions and personalized recommendations.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cashier/Stockroom Assistant
Aeropostale
10.2008 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Environmental Science
American Public University System
Charles Town, WVSkills
- Barista skills
- Customer Engagement
- Food Preparation
- Food Safety Compliance
- POS system knowledge
- Customer Service
- Sanitation Standards
- Food Storage
- Ordering Supplies
Timeline
Cafe Lead
Barnes And Noble Bookstore
10.2014 - 07.2018
Cashier/Stockroom Assistant
Aeropostale
10.2008 - 12.2010
No Degree - Environmental Science
American Public University System