Kimberly Maciej
Viroqua,WI
Summary
Dynamic and results-driven professional with extensive barista skills and a strong focus on customer engagement. At Honey & Rye, I enhanced customer satisfaction through attentive service and effective problem-solving, while ensuring food safety compliance and quality control. Proven ability to train and lead teams, fostering a collaborative and efficient work environment.
Overview
10
10
years of professional experience
Work History
Cafe Lead
Honey & Rye
02.2019 - 05.2025
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Resolved customer issues promptly by listening attentively and offering satisfactory solutions or alternatives.
- Led team meetings to communicate updates, address concerns, and foster a positive work environment
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Barista Shift Supervisor
Dunn Bros Coffee
08.2015 - 02.2019
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Education
Bachelor Of Business - Music Business
Full Sail University
Winter Park, FL05.2011
Skills
- Barista skills
- Customer engagement
- Food preparation
- Food safety compliance
- Quality control
- Staff supervision
- Waste reduction
- Ordering supplies
- Teamwork and collaboration
- Problem-solving
Timeline
Cafe Lead
Honey & Rye
02.2019 - 05.2025
Barista Shift Supervisor
Dunn Bros Coffee
08.2015 - 02.2019
Bachelor Of Business - Music Business
Full Sail University
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