Natalie Sutton
Clermont
Summary
Dynamic cafe leader with a proven track record at The Harvest Market, excelling in customer engagement and food safety compliance. Skilled in training staff and enhancing service quality, I implemented workflow improvements that boosted efficiency and customer satisfaction. Adept at managing inventory and fostering a positive team environment.
Developed strong leadership and organizational skills in high-traffic cafe environment, seeking to transition into new field. Skilled in team coordination and delivering exceptional customer service. Adaptable and efficient, ready to bring these transferrable skills to new opportunity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Lead
The Harvest Market
02.2025 - Current
- Supervised daily cafe operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock efficiency.
- Developed and implemented workflow improvements to enhance service speed and quality.
Team Lead
Yummi's Frozen Yogurt and Cafe
10.2023 - 02.2025
- Led team in delivering exceptional customer service and fostering positive guest experiences.
- Trained new staff on operational procedures, product knowledge, and customer engagement techniques.
- Ensured compliance with health and safety standards while maintaining cleanliness and organization of the cafe.
- Developed daily staff schedules to optimize workflow and enhance overall productivity of the team.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2027
Skills
- Barista skills
- Customer engagement
- Food preparation
- Food safety compliance
- POS system
- Brand awareness
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Lead
The Harvest Market
02.2025 - Current
Team Lead
Yummi's Frozen Yogurt and Cafe
10.2023 - 02.2025
Bachelor of Science - Psychology
University of Central Florida