Desired Job Title
TeacherSecretaryCOMMUNITY SERVICEDirect Support ProfessionalVOLUNTEERWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Omaha, USAOmaha, NE
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
LELEM BILAKE
Omaha
Work Preference
Summary
Bilingual childcare professional skilled in maintaining high satisfaction ratings through well-structured educational programs. Successfully collaborates with parents and staff to promote children’s safety and developmental progress, utilizing strong communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Teacher
Childtime
Omaha
05.2025 - 04.2026
- Actively monitored children at all times to make sure children are safe, in the classrooms, playgrounds, and during transitions.
- Collaborated with staff and parents for kids’ wellness.
- Created a nurturing organized, and welcoming environment while enforcing positive behavioral rules.
- Developed and executed age-appropriate educational games, arts and crafts, music and stories to stimulate intellectual and social growth.
- Encouraged positive behavior, social skills, and good manners while addressing behavioral or developmental issues.
- Identified potential developmental or behavioral concerns to discuss with parents.
- Maintained regular contact with parents regarding a child’s daily behavior, progress, and wellbeing.
- Observed children to assess skills levels, track milestones.
Secretary
METHODIST HOSPITAL
Omaha
03.2024 - 04.2025
- Answered phones and managed paperwork.
- Assisted with administrative tasks.
- Checked the Holter ECG electrodes placement, the batteries, and secured the wires.
- Communicated with patients and families.
- Determined how best to help patients and families.
- Greeted patients and visitors.
- Maintained a healthy environment.
- Maintained records.
- Organized and stocked necessary supplies.
- Prepared the room for patient.
- Recorded blood pressure
COMMUNITY SERVICE
Arche Canada
Quebec
11.2019 - 04.2022
- Accompanied and assisted clients in accessing local resources, recreational activities, and social networks.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Handled safe transportation, by assisting with physical mobility and vehicle transfers, and ensured patient comfort and safety during travel.
- Looked for physical, emotional and symptomatic changes in patient's condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
Direct Support Professional
MOSAIC
Omaha
01.2015 - 10.2019
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
- Assisted with adequate nutrition and fluid intake.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case manager.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Engaged with patient family and friends to provide courteous visit experience.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Implemented fall prevention techniques as specified in plan of care.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Collected blood, prepared samples for testing.
VOLUNTEER
Habitat for Humanity
Omaha
03.2019 - 03.2019
- Cleaned or prepared construction sites to eliminate hazards.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Used knowledge of community resources to refer clients to appropriate sources.
- Collaborated and worked as a team.
Customer Service Representative
YOUNKERS
Omaha
09.2015 - 01.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
HALF OF HALF, NBC
Omaha
09.2015 - 01.2018
- De-escalated customer concerns through active listening and a calm, friendly demeanor, enhancing customer experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Uphold quality control policies and procedures, ensuring compliance and contributing to higher customer satisfaction.
Assistant Manager
Mercerie La belle
Lome
01.2006 - 10.2011
- Oversaw daily operations and supervised team members, stepping into leadership role during Manager's absence to maintain workflow.
- Executed opening and closing procedures, managed employee shift scheduling, and monitored daily workflow.
- Supported Store Manager with hiring and onboarding processes to enhance team effectiveness.
- Addressed escalated customer complaints, ensured service standards were met, and fostered a welcoming environment.
- Ensured company policies and upheld workplace health, safety, and security standards.
- Assisted with stock monitoring, older supplies, processed payments, and helped achieve departmental budget and gross profit goals.
- Managed daily virtual teams and coordinated projects to support senior leadership initiatives.
Education
LPN -
College of Saint Mary
Omaha, NE05-2019
Some College (No Degree) - General Studies
Metropolitan Community College
Omaha, NESome College (No Degree) - English
University of Nebraska At Omaha
Omaha, NESkills
- Active Listening
- Classroom management
- Client Advocacy
- Cognitive and behavioral development
- Collaborations
- Communication
- Computer literacy
- Customer service
- Digital Teaching Tools
- Empathy and Patience
- Flexibility
- Lesson Planning
- Organizational Skills
- Parent communication
- Performance assessments
- Planning
- Problem-Solving
- Relationship Building
- Teamwork
- Time Management
Additional Information
Met with staff and other volunteers to shadow., Plan and evaluate work progress., Sought out opportunities to interact with staff members to build relationships and further develop interpersonal skills.
Languages
Bilingual (English/French)
Languages
French
Native/ Bilingual
Timeline
Teacher
Childtime
05.2025 - 04.2026
Secretary
METHODIST HOSPITAL
03.2024 - 04.2025
COMMUNITY SERVICE
Arche Canada
11.2019 - 04.2022
VOLUNTEER
Habitat for Humanity
03.2019 - 03.2019
Customer Service Representative
YOUNKERS
09.2015 - 01.2018
Customer Service Representative
HALF OF HALF, NBC
09.2015 - 01.2018
Direct Support Professional
MOSAIC
01.2015 - 10.2019
Assistant Manager
Mercerie La belle
01.2006 - 10.2011
LPN -
College of Saint Mary
Some College (No Degree) - General Studies
Metropolitan Community College
Some College (No Degree) - English
University of Nebraska At Omaha