Lelia Minor
Dubuque,IA
Summary
Detail-oriented Freight Analyst with a proven track record in logistics analysis, data-driven decision-making, and cross-functional collaboration. Expertise in developing logistics solutions and optimizing freight costs to drive operational efficiency.
Overview
12
12
years of professional experience
Work History
Freight Analyst
Flexsteel Industries Inc
Dubuque, Iowa
10.2023 - 02.2026
- Supported development of Carrier Scorecard for logistics performance reporting from managed freight solutions quarterly.
- Analyzed logistics solutions to enhance cost efficiency, speed, and distribution effectiveness.
- Performed regular detailed analysis of ocean rates daily utilizing benchmark and freight tools daily.
- Utilized ocean benchmark tools to assist in settling rate goals to achieve better-than-market ocean rates.
- Provided feedback to utilize data for resolving gaps and outliers, analyzing forwarder KPIs.
- Built several logistics reports to monitor and manage performance, rates and allocations by carrier for the company daily.
Container Specialist
Flexsteel Industries Inc
Dubuque, Iowa
10.2019 - 10.2023
- Served as primary contact for container orders, managing 12 Top Account partnerships effectively.
- Implemented sales policies and procedures to ensure exceptional customer service in container bookings.
- Collaborated with several stakeholders to enhance container processes and improve operational efficiency.
- Identified and escalated potential supply chain disruptions to mitigate risks proactively.
Customer Care Representative
Flexsteel Industries Inc
Dubuque, Iowa
05.2018 - 10.2019
- Processed daily parts orders while handling ACD line calls from customers, dealers, and sales representatives.
- Oversaw email communication in absence of CS Manager, ensuring timely responses and support.
- Created FedEx Accounts to return said defective parts, identifying several QA concerns to be addressed with the department.
- Collaborated with QA department to establish a record of power parts, cores, mechs, and leather samples for inspection.
- Worked alongside our source parts buyers on schematics, materials, and procedures within our AS400 System daily.
Supply Chain Expeditor
Green Industrial Supply
Dubuque, Iowa
07.2015 - 01.2018
- Tracked all orders for John Deere service parts; specializing in past due orders to ensure on time delivery.
- Streamlined order processing to improve delivery timelines.
- Maintained a record of short lead and delinquent date changes to ensure timely delivery for our company daily.
- Collected and analyzed data from John Deere Companies and suppliers via email and phone daily to support order management.
Temp for Anderson Corporation
Express Employment
Dubuque, Iowa
11.2014 - 07.2015
- Developed Customer Tracking Tool to streamline recording of warrantied parts, initial quality orders, and backorders.
- Coordinated with other departments to expedite order fulfillment.
- Ran Express Audit Reports multiple times a day to ensure no holes in on time delivery.
- Researched and documented backorder information from production plant to support inventory management daily.
Operations Assistant for Talking Book and Braille
Illinois Secretary Of State
Springfield, IL
05.2014 - 11.2014
- Established and revised filing systems to enhance accessibility of records.
- Guided several clerical staff in support functions to improve workflow efficiency.
- Maintained logs for time, documents, and materials; managed inventory for office equipment and supplies.
- Received and prepared various documents for processing.
- Operated and performed routine maintenance of phones, emails and ERP systems.
Education
Bachelor of Arts - Elementary Education
Benedictine University
Springfield, IL Skills
- Logistics optimization
- Logistics performance analysis
- Carrier performance analysis
- Freight cost optimization
- Data analysis
- Performance reporting
- Supply chain strategies
Accomplishments
- Gold Key Customer Service Winner for Attitude 2019
- Excellence in Customer Experience Q2, 2020
- Excellence in Customer Experience Q1, 2021
- Outstanding Performance Northwest Region 2022
Timeline
Freight Analyst
Flexsteel Industries Inc
10.2023 - 02.2026
Container Specialist
Flexsteel Industries Inc
10.2019 - 10.2023
Customer Care Representative
Flexsteel Industries Inc
05.2018 - 10.2019
Supply Chain Expeditor
Green Industrial Supply
07.2015 - 01.2018
Temp for Anderson Corporation
Express Employment
11.2014 - 07.2015
Operations Assistant for Talking Book and Braille
Illinois Secretary Of State
05.2014 - 11.2014
Bachelor of Arts - Elementary Education
Benedictine University