LaTonya Williams
Orange Park
Summary
Supported logistics and supply chain operations for 14 years with 12 years in leadership roles. Promoted safety as a top priority while creating a positive work environment. Assisted in developing and motivating team members to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
Freight Operations Supervisor
Con-way Freight
05.2013 - Current
- Oversaw delivery operations to maintain damage-free freight standards
- Supervise team loading and unloading trailers
- Monitored team performance to ensure alignment with company expectations
- Conduct performance reviews, provide coaching, and handle disciplinary actions
- Keep all Standard Work Instructions up to date
- Ensure all hazmat loads are placarded correctly
- Conducted daily meetings to review team progress and address challenges
- Provided customer service support in a fast-paced environment
- Dispatching
Material Handler/ forklift Driver
Apple Warehouse
Elk Grove
01.2012 - 03.2013
- Loaded and unloaded trailers, ensuring inventory accuracy through careful verification.
- Unloaded trailers and stored merchandise efficiently to maintain organized workflow.
- Used the data entry system called SAP to transfer and transact materials from one location to the other.
- Reordered inventory to prevent stockouts and maintain optimal supply levels.
- Assigned employees to specific duties to best meet the needs of the store.
- Assisted customers in Elk Grove store.
Customer Service representative
GAP CALL CENTER
10.2011 - 01.2012
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled incoming calls to resolve customer complaints about orders, ensuring customer satisfaction.
- Assisted customers with inquiries regarding products and services.
- Assisted with customer service needs during peak seasonal periods, enhancing overall customer experience.
- Processed orders and returns accurately using company software systems.
Education
High School Diploma -
Cordova Highschool
Rancho Cordova, CASkills
- Logistics Optimization
- Warehouse Operations
- Supply Chain Coordination
- Inventory Management
- Order Fulfillment
- Transportation Coordination
- Route Planning
- Cost reduction
- Process Optimization
- Attention to Detail
- Safety protocols
- Task Prioritization
- Problem Solving
- Team Collaboration
- Strategic decision-making
- Problem Resolution
- Organizational Skills
- Relationship Building
Timeline
Freight Operations Supervisor
Con-way Freight
05.2013 - Current
Material Handler/ forklift Driver
Apple Warehouse
01.2012 - 03.2013
Customer Service representative
GAP CALL CENTER
10.2011 - 01.2012
High School Diploma -
Cordova Highschool