Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lelia "Renee" Hughes

Zachary,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed CSR

Farm Bureau
06.2024 - Current
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Streamlined payment processing for improved customer satisfaction and reduced billing errors.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Licensed Insurance Producer

Castello Agency
08.2022 - 03.2024
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Welcomed customers and helped determine their needs.

Office Adminstrator

Baker Funeral Home
02.2016 - 01.2022
  • Streamlined administrative processes by assisting with the completion of necessary legal documents such as death certificates or permits.
  • Handled sensitive personal belongings of deceased individuals with care while preparing for funeral services.
  • Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
  • Assisted in coordinating funerals by working closely with families to address their specific needs and preferences.
  • Supported funeral director with all facets of funeral service coordination.

Education

Central High School
Baton Rouge, LA

Skills

  • Highly dependable with integrity and able to work alone or with a team
  • Excellent follow-up and multi-tasking skills
  • Excellent time management skills and able to meet deadlines
  • Proficient in current technology as well as Microsoft applications, Applied Epic and able to adapt to new and changing software

Certification

  • Licensed P&C Insurance Agent

Timeline

Licensed CSR

Farm Bureau
06.2024 - Current

Licensed Insurance Producer

Castello Agency
08.2022 - 03.2024

Office Adminstrator

Baker Funeral Home
02.2016 - 01.2022

Central High School

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