Lelle Amlak-Mills
Missouri City
Summary
Dynamic MBA professional with a unique sociological perspective, adept at transforming customer insights into efficient, data-driven operations. Proven track record in education, sales, and administrative functions, recognized for streamlining workflows and enhancing team performance while translating data into actionable decisions. Collaborative communicator excelling in fast-paced, cross-functional environments, fostering teamwork and innovation. Open to opportunities in consulting and business operations within the energy sector, particularly oil and gas.
Overview
14
14
years of professional experience
Work History
Homeschool Educator (K-12)
Self
Missouri City, Texas
01.2020 - Current
- Designed curriculum, tracked progress, scheduled instruction, coordinated extracurriculars; used tools like Google Classroom/Sheets; managed budget and resources.
Career Break — Medical Rehabilitation
Remote
10.2017 - 08.2023
- Took medical leave following severe car accident; completed intensive physical therapy and regained function.
- Maintained professional readiness and began MBA studies in 2023 to update business and leadership skills.
- Managed household operations and complex care coordination with discretion and reliability.
Military Spouse Relocation
None
Sicily Island, Italy
01.2014 - 09.2017
- Adapted to new culture and systems; managed international relocation and household logistics.
- Optimized budgets, schedules, and services across language and regulatory barriers.
Enrollment Specialist
Virginia College
Jacksonville, FL
05.2012 - 04.2014
- Advised prospective and admitted students on application, enrollment, program options, and timelines to drive engagement and conversion, averaging 20–35 advising appointments per week and maintaining a 38–45% application-to-enrollment conversion rate (top 20% on the team).
- Managed a high-volume student pipeline in CRM, ensuring accurate tracking, timely follow-up, and data integrity; maintained an active caseload of ~180–220 prospects and 40–60 admits per term with 95–98% on-time task completion and 99% data accuracy.
- Partnered with Financial Aid, Registrar, and Academic departments to resolve inquiries and expedite application decisions, closing 85–90% of cross-functional tickets within 48 hours and shortening time-to-decision by ~2 days during peak periods.
- Developed and executed outreach campaigns (email, phone, text, events) to increase inquiries-to-application and application-to-enrollment rates; lifted inquiries-to-application by ~10% and application-to-enrollment by ~6% ,with 32–38% email open rates, and a 58–65% event show rate.
- Guided new students on course selection, placement, and degree requirements to support on-time registration and retention; achieved 90–92% on-time registration for assigned cohorts and contributed to a 3–5% increase in first-term persistence among new starts.
- Verified all required documentation prior to registration; flagged discrepancies and ensured resolution before enrollment, maintaining 100% pre-registration compliance and zero material findings in internal audits.
- Maintained up-to-date knowledge of institutional policies, procedures, regulations, and fee structures to provide accurate advising, minimizing escalations to less than 2% of cases and reducing repeat-contact rates by ~15%.
- Planned and led campus tours and information sessions for prospective students and families, enhancing campus visit experience; facilitated 2–3 events per week (8–12 attendees on average) with 60–65% of attendees applying and 35–40% ultimately enrolling.
- Handled high-volume inbound calls and emails, delivering prompt, accurate admissions information and support; averaged 60–75 calls daily and 25–40 emails, meeting a 24-hour response SLA 98% of the time.
- Coordinated with internal stakeholders to ensure timely process handoffs (e.g., transcripts, test scores, financial aid steps), improving end-to-end applicant turnaround by ~20% during peak cycles and reducing bottlenecks before term start.
Assistant
Law Office of William D. Vaughn, Esq.
Jacksonville
07.2012 - 11.2013
- Supported a solo foreclosure attorney; primary point of contact for approximately 300 open matters, with the majority pending court action or awaiting hearings.
- Scheduled and confirmed about 5–10 consultations per week; completed 100% conflict checks prior to intake and opened new matters in the case management system.
- Maintained case notes and version control across 300 files; reviewed dockets weekly and flagged upcoming deadlines, hearings, and required filings.
- Drafted, proofread, and sent approximately 10–20 letters and emails per week to clients, courts, and opposing counsel; logged all communications in the CMS.
- Prepared basic legal/administrative forms using firm templates, averaging 10–15 documents per week.
- Answered and triaged about 15–25 phone calls per day; documented client updates and routed time-sensitive issues to the attorney immediately.
- Organized and maintained 300+ electronic and physical files; ensured consistent naming conventions and quick retrieval for hearings and filings.
Sales Associate
Five Star Cellular (Sprint Retailer)
Jacksonville, FL
09.2011 - 08.2012
- Exceeded monthly sales goals 10/12 months, averaging 110–125% to quota; closed 30–45 new lines/upgrades per month and $25K–$40K in monthly device/accessory revenue.
- Maintained 4.9/5.0 CSAT (98–100% positive) across 100+ post-transaction surveys through personalized setups and follow-up support.
- Activated and set up 80–120 devices/month (data transfer, app/configuration, plan features), resolving 95% of issues same day and reducing repeat visits by 20%.
- Performed in-store phone repairs and advanced troubleshooting 10–20 repairs/week with ~90% first-time fix; coordinated RMAs/warranty claims to meet SLAs.
- Led accessory and add-on performance: averaged 2.1 accessories per handset, 65% device protection attach rate, and 70% attach on essentials (case, screen protection, chargers).
- Retained customers by diagnosing network/device issues and optimizing plans, saving 5–8 at-risk accounts per month and reducing churn.
Education
MBA - Master of Business Administration
The George Washington University
Washington, D.C.05.2025
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC05.2011
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Tableau
- Experienced with Microsoft Teams collaboration
- Microsoft Outlook
- Data analysis
- Effective communication
- Leadership
- Stakeholder Communication
- Meeting minutes
- Budget optimization
- Presentations
- Languages — English (native), Amharic (fluent)
Timeline
Homeschool Educator (K-12)
Self
01.2020 - Current
Career Break — Medical Rehabilitation
Remote
10.2017 - 08.2023
Military Spouse Relocation
None
01.2014 - 09.2017
Assistant
Law Office of William D. Vaughn, Esq.
07.2012 - 11.2013
Enrollment Specialist
Virginia College
05.2012 - 04.2014
Sales Associate
Five Star Cellular (Sprint Retailer)
09.2011 - 08.2012
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
MBA - Master of Business Administration
The George Washington University