Lemar Ali
Springfield,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Nova Student Life
NOVA Corps Ambassador
01.2024 - Current
Front Desk Receptionist and Cashier
Safford Chrysler Jeep Dodge
06.2023 - Current
- Greeted customers and provided information regarding store policies.
- Maintained accurate cash register operations and balanced daily transactions.
- Assisted in the ordering, receiving, stocking and distribution of merchandise.
- Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
- Handled customer complaints in a professional manner while resolving issues in an efficient manner.
- Resolved discrepancies between cash register totals and actual amounts received at the end of each shift.
- Processed returns and exchanges according to company policy while ensuring accuracy in all transactions.
- Managed incoming calls from customers seeking assistance with product selection or order placement.
- Organized promotional displays and maintained cleanliness of checkout areas.
- Served as a role model for other staff members by demonstrating exemplary work ethic.
- Kept register terminal area and store clean and orderly.
- Date-stamped, sorted and racked incoming mail and messages.
- Transmitted and received messages using telephones or telephone switchboards.
Front Desk Receptionist
Northern Virginia Community College - Annandale Campus
10.2022 - 05.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
Cashier
Chipotle Grill
05.2022 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
BGR The Burger Joint
04.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VAHigh School Diploma -
West Springfield High School
Springfield, VA05.2022
Skills
- Front Office Management
- Cash Handling
- Mail Distribution
- Customer Service
- Office Organization
- Office Administration
- File Management
- File Organization
- Clerical Support
- Guest Relations
- Researching Skills
- Effective Planning
- Telephone Etiquette
- Bookkeeping
- Team Collaboration
- Business Administration
- Scheduling
- Meeting Arrangements
- Listening Skills
- Customer Assistance and Interaction
- Technical Support
- Meeting Scheduling
- Strategic Planning
- Package and Mail Receipt
- Time Management
Languages
Persian
Limited Working
Timeline
Nova Student Life
NOVA Corps Ambassador
01.2024 - Current
Front Desk Receptionist and Cashier
Safford Chrysler Jeep Dodge
06.2023 - Current
Front Desk Receptionist
Northern Virginia Community College - Annandale Campus
10.2022 - 05.2023
Cashier
Chipotle Grill
05.2022 - 10.2022
Cashier
BGR The Burger Joint
04.2021 - 01.2022
Associate of Applied Science - Cyber Security
Northern Virginia Community College
High School Diploma -
West Springfield High School