LeMarionna Austin
Fort Worth,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dillard's
Hurst, TX
09.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Dillard's
Hurst, TX
02.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Martin High School
Arlington, TX05-2023
Skills
- ID Verification
- POS Systems
- Payment Collection
- Cash Handling
- Cash Register Operation
- Returns processing
- Customer Assistance
- Product Recommendations
- Time management skills
- Issue Resolution
- Retail Merchandising
- Cleaning and sanitizing
- Order Packaging
- Organizational abilities
Timeline
Sales Associate
Dillard's
02.2024 - Current
Customer Service Representative
Dillard's
09.2023 - 02.2024
High School Diploma -
Martin High School