Le'Mark Earnest
Hampton
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Coordinator
Pyramid Healthcare
04.2023 - Current
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Installing, configuring, and updating software applications across the organization
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
Tier 1 Agent
SAIC
04.2021 - 02.2023
- Serving as the first point of contact for customers seeking technical assistance via phone and email
- Answering inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software all in timely manner
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CS
United States Navy
05.2014 - 05.2019
- Served as Sous Chef on a 15 person crew, responsible for providing 20,000 well-balanced meals daily for over 5,000 Officers, Staff, Enlisted personnel and visitors
- Maintained good order and discipline of dining room facilities while retaining the highest standard of safety, sanitation, and preservation
- Collaborated with the execution of International receptions, in Busan, South Korea, Singapore, and Marseille, France, Pattaya Thailand, Manama, Bahrain, and Abu Dhabi, Dubai, maintaining and strengthening foreign diplomatic relations with allied nations
- Served as divisional logistics management specialist, responsible for maintaining over 3 million dollars of provisions and food rations for a crew of over 5000 personnel
- Maintained accurate logs and registers of over 900 line items of food provisions
- Executed the procurement of over $250,000 of essential supplies and equipment for the food service department
Education
n/a - Human Services
Tidewater Community College At NorfoAlk
08.2022
Skills
- Active Security Clearance
- Microsoft 365 product
- Azure Admin
- AD Manager
- TeamViewer product
- ScreenConnect product
- Account Admin
- Cloud Computing
- Configuration management
- Application support
- Customer support
- Hardware installation
Certification
CompTIA Security+, 05/22
Security Clearance
Active Security Clearance
Timeline
IT Coordinator
Pyramid Healthcare
04.2023 - Current
Tier 1 Agent
SAIC
04.2021 - 02.2023
CS
United States Navy
05.2014 - 05.2019
n/a - Human Services
Tidewater Community College At NorfoAlk
Similar Profiles
Ankur SinhaAnkur Sinha
Lead Behavioral Health Technician at Pyramid HealthcareLead Behavioral Health Technician at Pyramid Healthcare
Justin RaymanJustin Rayman
Care Transition Coordinator at Pyramid HealthcareCare Transition Coordinator at Pyramid Healthcare
James E. Graham IVJames E. Graham IV
Behavioral Health Technician Supervisor at Pyramid HealthcareBehavioral Health Technician Supervisor at Pyramid Healthcare
ALEAH TRUEMANALEAH TRUEMAN
Counselor at Pyramid HealthcareCounselor at Pyramid Healthcare
Richard DorothyRichard Dorothy
Paramedic at Washington County Johnson City EMSParamedic at Washington County Johnson City EMS