Lemorria Moore
Patuxent River,MD
Summary
Dynamic and results-driven IT and Data professional with an active Secret Clearance, possessing a strong foundation in government contracting and a proven track record of driving innovation while enhancing client relations through advanced information and data technology. Expertise in implementing effective solutions that align with organizational goals, utilizing initiative and ingenuity to optimize processes for exceptional outcomes. A commitment to fostering collaboration and efficiency within teams facilitates the seamless delivery of tailored technology solutions that address diverse client needs. Passionate about contributing to organizational success through strategic problem-solving and a client-focused approach, dedicated to achieving excellence in every endeavor.
Overview
21
21
years of professional experience
Work History
Senior IT Operations Specialist
KBR
Lexington Park, MD
05.2021 - 03.2026
- Reviewed military aviation/weapons data
- Designed and enhanced software solutions to meet the operational needs of various military and federal government clients.
- Facilitated operational and technical data access for military, government, and contract personnel, utilizing NAVAIR's data warehouse systems DECKPLATE.
- Oversaw end-user support processes for enterprise applications, ensuring seamless functionality across production, development, and testing software environments.
- Optimized enterprise data systems, ensuring seamless operation of DECKPLATE and OOMA reporting platforms.
- Diagnosed and addressed application database access and operational challenges to support uninterrupted system functionality.
- Managed user account request and permission processes to ensure secure access for more than 17,000 authorized users involved in aircraft engine weapons and reporting systems.
- Oversaw group administration and user account management in Active Directory and Microsoft 365, ensuring secure access and compliance with organizational policies.
- Diagnosed and addressed VPN connectivity challenges, focusing on authentication troubleshooting and remote access facilitation.
- Oversaw documentation of incidents, technical issues, and enhancement requests through effective management of Jira tickets.
- Coordinated efforts with software developers and technical teams to support testing initiatives and optimize application functionality.
- Analyzed support metrics/data to generate comprehensive reports on recurring technical issues and ticket trends.
- Coordinated communication efforts with end users to provide clear insights on issue status, troubleshooting advancements, and expected resolution timelines.
- Delivered technical support to maintain high ticket resolution performance, contributing to operational efficiency in a fast-paced DOD environment.
- Led cross-functional teams in implementing process improvements, resulting in enhanced service delivery and client satisfaction.
Lead Educational Cognitive Trainer
Department of Navy CNIC (Fleet and Family)
Patuxent River, MD
10.2016 - 05.2021
- Led training and curriculum development initiatives supporting Department of Defense operational standards and compliance requirements.
- Provided onboarding, instruction, and guidance to personnel on standardized procedures and program requirements.
- Assisted with training coordination, documentation, and program oversight for military and contractor participants.
- Worked closely with leadership teams to support employee development and operational readiness.
- Maintained compliance with DoD, CNIC, and installation-level policies and procedures.
- Supported daily operations through organization, communication, and problem-solving in structured government environments.
Tier II/III IT Support Specialist
Office of Information Technology (Bowie State University)
Bowie, MD
10.2004 - 12.2009
- Provided Tier I and Tier II technical support for faculty, staff, and students within a high-volume help desk environment.
- Supported enterprise learning platforms including ANGEL, Blackboard, and Bulldog Connection.
- Troubleshot and resolved hardware, software, application, and account access issues.
- Assisted with Windows workstation deployments, software installations, technical refreshes, and remote support activities.
- Managed and prioritized incidents using HEAT ticketing software.
- Supported password resets, account credentialing, and end-user access management.
- Documented troubleshooting activities, escalated complex issues, and tracked ticket resolution status.
- Maintained accurate service logs and provided timely customer follow-up to ensure issue resolution satisfaction.
Education
B.S. - IT Communications
Strayer University
01-2024
Digital Communications And Media
Bowie State University
Bowie, MD01-2008
High School Diploma - undefined
Thomas Stone High School
Waldorf, MD01-2004
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Risk mitigation
- Data analyst
- Technical troubleshooting
- Technical support
- Ticket management
- Network diagnostics
- User support
- Software diagnosis
Timeline
Senior IT Operations Specialist
KBR
05.2021 - 03.2026
Lead Educational Cognitive Trainer
Department of Navy CNIC (Fleet and Family)
10.2016 - 05.2021
Tier II/III IT Support Specialist
Office of Information Technology (Bowie State University)
10.2004 - 12.2009
High School Diploma - undefined
Thomas Stone High School
B.S. - IT Communications
Strayer University
Digital Communications And Media
Bowie State University
TRAINING / DEVELOPMENT
- Authored training documents for DECKPLATE Aviation and Reporting software and various technical procedures involving:
- Preparing new system guidance for end-user deployment, installation and configuration of Microsoft Windows applications, creating new system images, multicast imaging, and software upgrading.
- Improved end-user relations with technicians at Spalding Consulting INC./Saalex by troubleshooting back-end software using its proprietary built-in scripting language and JIRA ticketing:
- Implemented provisions for automatic emailing of end-users upon creation, status change, or update of tickets providing the ticket reference number, information regarding user issues, and name and contact information of the assigned technician.
- Reviewed/approved end-user accounts, evaluated encrypted credentials, created user ID’s; enabled/disabled access as required
- Reported statistics regarding most common issues based on categorization and a breakdown by percentage of the sources of ticket requests (email, on-site, or by phone).