Lempi Lamson
Tulsa,OK
Summary
Dynamic and results-oriented professional with a diverse background, including a pivotal role at Walmart. Excelled in customer engagement and complaint resolution, enhancing customer satisfaction significantly. Demonstrated strong interpersonal skills and attention to detail across various positions. Proven ability to improve efficiency and foster team collaboration, with a focus on achieving notable outcomes in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Online Grocery Associate
Walmart
09.2018 - 12.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
Fire Fighter
Pelkie Volunteer Fire Department
06.2016 - 11.2020
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
Deli Worker
Holiday Stationstores
06.2017 - 11.2018
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Personal Care Assistant
Upcap
02.2011 - 12.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Cook Supervisor
Baraga Maximum Security Prison
06.2017 - 09.2017
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
Customer Service Manager
Walmart
04.2013 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Laborer
Walmhoffs Tree Farm
04.2009 - 04.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Planted trees and laid sod for government jobs along the road.
- Performed landscaping for clients.
Certified Nursing Assistant
Bayside Village
05.2008 - 12.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
High School Diploma - College Prep
Baraga Area Schools
Baraga, MI05.2008
Skills
- Customer engagement
- Flexible scheduling
- Complaint resolutions
- Customer service
- Attention to details
- Accurate money handling
- Verbal and written communication
- Strong interpersonal skills
Timeline
Online Grocery Associate
Walmart
09.2018 - 12.2024
Deli Worker
Holiday Stationstores
06.2017 - 11.2018
Cook Supervisor
Baraga Maximum Security Prison
06.2017 - 09.2017
Fire Fighter
Pelkie Volunteer Fire Department
06.2016 - 11.2020
Customer Service Manager
Walmart
04.2013 - 07.2017
Personal Care Assistant
Upcap
02.2011 - 12.2012
Laborer
Walmhoffs Tree Farm
04.2009 - 04.2013
Certified Nursing Assistant
Bayside Village
05.2008 - 12.2010
High School Diploma - College Prep
Baraga Area Schools
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