LEMUEL DEL CID
Haslet,TX
Summary
Performance-driven client service professional with experience in metric-based environments requiring accountability, structured communication, and policy adherence. Proven ability to analyze performance data, manage escalated concerns, and strengthen team execution through daily performance alignment. Committed to continuous professional development, licensing progression, and delivering trusted client support in a regulated financial services environment.
Overview
6
6
years of professional experience
Work History
Home Theater Category Sales Advisor
Best Buy
Alliance, Texas
01.2024 - Current
- Monitor personal and store-level KPIs within a competitive 36-store market ranking structure to identify performance gaps and implement improvement strategies.
- Provide informal leadership to a 5-person Home Theater team by conducting daily performance check-ins and aligning weekly performance focus areas.
- Increased sales by offering advice on purchases and promoting additional products increasing our stores basket in home theater from $170 to $230
- Achieved or exceeded company-defined sales quotas for my role by 20% every month.
- Increased sales by establishing rapport with customers and identifying their needs by taking time to train others within the store to better sell the brand and providing proper information.
Manager of Operations
Petbar Franchise – Alliance & Waterside
Alliance, Texas
01.2023 - 01.2024
- Analyze performance data across both locations to identify trends and implement corrective strategies and increasing membership sells by 15%
- Manage workforce scheduling, inventory controls, and daily operational processes.
- Prepare and deliver structured operational reports to franchise ownership.
- Standardized internal communication workflows to reduce errors and improve team coordination.
- Strengthened community engagement efforts to support brand visibility and client acquisition.
- Oversee operational execution across two franchise locations, ensuring workflow consistency, reporting accuracy, and structured team accountability.
Shift Leader
Pizza Hut
Justin, Texas
01.2020 - 01.2023
- Led high-volume shift operations requiring strict policy adherence and professional issue resolution.
- Trained and developed 5 team members into leadership roles, strengthening internal management capacity
- Contributed to measurable improvements in store performance metrics through operational adjustments and structured feedback implementation.
- Managed up to 10 escalated customer interactions in accordance with company procedures.
Education
Associate of Science - Business And Managerial Economics
North Central Texas College
Flower Mound05-2028
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Sales strategies
- Persuasion techniques
- Sales training
- Upselling strategies
- Performance tracking
- Product demonstrations
- Coaching and mentoring
Accomplishments
- Achieved helping LG rep in store getting top 5 every month by completing sales and communicating with accuracy and efficiency with my LG rep
- Supervised team of 5 staff members providing insight about our business as a store and where we are weak and where we are strong.
- Collaborated with team of 4 in the development of the release of several LG products including the M5 and M7 speakers by contacting my LG connections in order to give the customer the best experience and knowledge.
Timeline
Home Theater Category Sales Advisor
Best Buy
01.2024 - Current
Manager of Operations
Petbar Franchise – Alliance & Waterside
01.2023 - 01.2024
Shift Leader
Pizza Hut
01.2020 - 01.2023
Associate of Science - Business And Managerial Economics
North Central Texas College