Ali Ali
El Cajon,California
Summary
Experienced retail supervisor and technology sales advisor with a proven track record in team leadership, customer service, and high-performance sales. As a Supervisor at Ross, I successfully led frontline operations—supervising staff, handling register discrepancies, managing safe counts, and onboarding and training new hires—while consistently delivering outstanding customer experiences. At Best Buy, I advanced into specialized roles, including Computing Advisor and Home Theater Category Advisor, where I identified the right technology solutions for diverse customer needs and designed premium home theater systems. Driven by results, performance metrics, and customer satisfaction, I thrive in fast-paced environments where strong communication, attention to detail, and solution-based selling are key to success.
Overview
4
4
years of professional experience
Work History
Home Theater Category Advisor
Best Buy
05.2025 - Current
- Delivered expert guidance on home theater systems, including TVs, soundbars, projectors, and streaming devices
- Translated complex tech features into simple, customer-friendly language to drive sales and satisfaction
- Maintained deep product knowledge of the latest audio-visual technologies, especially premium
- Ensured the department is organized, visually appealing, and ready for high-traffic retail hours
- Design and deliver high-end home theater solutions tailored to customer needs
- Engage with customers to support the customer experience, complete transactions, drive profitable growth and achieve sales goals
- Prioritize activities based on urgency and importance, set realistic deadlines and use tools and techniques to manage time effectively
- Trained team members on new product launches and best practices in customer engagement
- Handle customer inquiries and returns professionally, ensuring a positive shopping experience
- Monitored order statuses, maintained proactive customer communications, and develop a loyal clientele.
PC Sales Advisor
Best Buy
11.2023 - 05.2025
- Provide expert guidance on computer products, software, and accessories to customers, ensuring informed purchasing decisions.
- Achieved consistent sales targets, driving revenue by effectively upselling and cross-selling products.
- Assist customers with troubleshooting and tech support, delivering excellent customer service before, during, and after the sale.
- Maintain a high level of product knowledge, staying up-to-date on new technologies and product features.
- Collaborate with team members to ensure smooth store operations and exceptional customer experiences.
- Stay informed about technology trends and product releases through continuous learning and development
- Field customer inquiries, complaints and returns professionally, ensuring a positive shopping experience
- Use effective time management strategies to prioritize daily tasks and responsibilities
- Maintain department merchandising and readiness to serve customers
- Coach other sales floor employees on how to be successful in the category
Front Supervisor
Ross Dress for Less
04.2021 - 11.2023
- Supervised front-end operations, including managing the cash register, processing transactions, and overseeing register changes.
- Ensuring accuracy in cash flow and minimizing discrepancies.
- Answered supervisor calls and addressed customer inquiries, providing timely and effective solutions to issues.
- Trained and onboarded new hires, ensuring they understood store policies, customer service expectations, and operational procedures.
- Managed store flow and ensured that customer needs were met efficiently, contributing to a positive shopping experience.
- Assisted in maintaining store cleanliness and organization, ensuring a welcoming and professional environment for customers.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA01.2023
Skills
- Leadership & Staff Training: Experience in training new hires, supervising teams, and fostering a collaborative work environment
- Customer Service: Strong ability to engage with customers, resolve complaints, and ensure high satisfaction levels
- Cash Handling & Register Management: Skilled in managing register changes, counting money, and ensuring accuracy in financial transactions
- Sales Expertise: Knowledgeable in upselling, cross-selling, and meeting sales targets, particularly in tech and retail environments
- Product Knowledge: Familiar with a wide range of products, including electronics, and general retail merchandise
- Communication Skills: Strong verbal and written communication skills, with the ability to train, lead, and motivate others
- Developed customized premium solutions to enhance user experience
- Driven by goals and performance metrics
LANGUAGES
Arabic
English
Timeline
Home Theater Category Advisor
Best Buy
05.2025 - Current
PC Sales Advisor
Best Buy
11.2023 - 05.2025
Front Supervisor
Ross Dress for Less
04.2021 - 11.2023
High School Diploma -
El Cajon Valley High School
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