Len Barber
Sanford,FL
Summary
Goal-oriented manager with distinguished experience in benefits administration outsourcing and proven leadership abilities. Expert in developing strong client and vendor relationships leading to retention of clients and obtaining loyalty of vendors. Customer service focus to ensure client's employees' have the best customer experience in using services online. Committed to streamlining procedures to increase efficiencies of staff.
Overview
24
24
years of professional experience
Work History
Senior Client Manager
Alight Solutions
Orlando, FL
05.2006 - Current
- Built relationships with customers and vendors to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase customer satisfaction scores.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Interviewed, supervised and coached over 20 employees, including employees in India.
- Built deep relationships with internal shared service managers using gained experience in presenting ideas and fostering results oriented goals.
- Conducted weekly operations meetings with clients to report out status of projects and resolution of customer issues.
Service Manager
J & H Music Company
Orlando, FL
05.1998 - 04.2006
- Area manager servicing multiple clients, including national corporations providing clients with amusement devices and generating strong revenues.
- Responsibilities included manager office and service staff as well as route and service schedules to retain and increased client base by 5% per year.
Education
Bachelor of Science - Programming And Operating Systems
University of Phoenix
Tempe, AZ03.2004
Skills
- Customer Complaint Resolution
- Operating Procedures and Policies
- Operational Planning
- Operational Records Review
- Team Recruiting and Onboarding
- Interdepartmental Collaboration
- Business Analytics
- Strong Microsoft Excel Skills
Timeline
Senior Client Manager
Alight Solutions
05.2006 - Current
Service Manager
J & H Music Company
05.1998 - 04.2006
Bachelor of Science - Programming And Operating Systems
University of Phoenix
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