Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Len Roberts

Len Roberts

Lewisburg,TN

Summary

Accomplished professional with over 30 years in business systems and analysis. Known for fostering collaborative environment and steering teams towards achieving impactful results. Dependable, adaptable, and skilled in project management and systems integration, ensuring seamless adaptation to evolving business needs. Proven success in driving process enhancements and mentoring teams for optimized performance and continuous improvement.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Business Systems Manager

Carrier Corp
Lewisburg, TN
05.2017 - Current
  • Managed vendor relationships to ensure alignment with business needs and technical requirements.
  • Oversaw project timelines and deliverables, ensuring adherence to scope and budget constraints.
  • Mentored junior staff on best practices for system management and process improvement initiatives.
  • Conducted training sessions on new systems features, enhancing team proficiency and user adoption rates.

Senior Business Analyst

Carrier Corp
Lewisburg, TN
11.2007 - 05.2017
  • Led cross-functional teams to identify and implement process improvements, enhancing operational efficiency.
  • Developed comprehensive business requirements documents to guide project execution and ensure stakeholder alignment.
  • Analyzed customer feedback, driving strategic initiatives to optimize process and software solutions.
  • Facilitated workshops with stakeholders to gather insights and prioritize system enhancements for better user experience.

Business Systems Manager

Carrier Corp.
Lewisburg, TN
08.2005 - 11.2007
  • Led cross-functional teams to enhance business systems integration and streamline processes.
  • Developed strategies to improve system functionality, resulting in increased operational efficiency.
  • Implemented data analysis procedures to support decision-making and optimize resource allocation.

Senior Systems Analyst

International Comfort Products / Carrier Corp.
Lewisburg, TN
12.2000 - 08.2005
  • Led system architecture design to enhance operational efficiency across multiple departments.
  • Implemented process and architecture strategies, ensuring seamless transition to new ERP systems.
  • Collaborated with cross-functional teams to define and document system requirements and specifications.
  • Led process and integration design for cross platform integrations to support multi-company merging. The primary focus was multiple manufacturing locations supplying the warehouse operations.

Operations Supervisor (Manufacturing Materials)

International Comfort Products / Carrier
Lewisburg, TN
11.1994 - 12.2000
  • Responsible for material management and assembly line delivery in a large MFG high volume MFG facility
  • Started with single area of responsibility and expanded into multiple areas (7) of responsibility supporting multiple departments.
  • Responsible for the supervision of approximately 40 - 50 hourly employees.
  • Engaged in many process reviews and improvements.

Computer Operations Analyst

International Comfort Products / Carrier
Lewisburg, TN
08.1991 - 11.1994

Supported computer related equipment associated with floor operations and manufacturing.
Managed the printing of operational reports, carton labels, rating plates, payroll, etc.

Worked closely with Programmers for the purpose of processing all batch jobs for operations.

Education

Bachelor of Science - Business Administration - Leadership

Liberty University
Lynchburg, VA
05-2025

Skills

  • Cross-functional team leadership and collaboration
  • Stakeholder management
  • Business and data analytics
  • Enterprise architecture, design, and solutions
  • Business process improvement
  • Project planning
  • Agile methodology
  • Problem-solving
  • Attention to detail
  • Active listening
  • Critical thinking
  • Requirements gathering

Certification

  • Certified Scrum Master, Scrum Alliance, Inc. - 2021

Timeline

Business Systems Manager

Carrier Corp
05.2017 - Current

Senior Business Analyst

Carrier Corp
11.2007 - 05.2017

Business Systems Manager

Carrier Corp.
08.2005 - 11.2007

Senior Systems Analyst

International Comfort Products / Carrier Corp.
12.2000 - 08.2005

Operations Supervisor (Manufacturing Materials)

International Comfort Products / Carrier
11.1994 - 12.2000

Computer Operations Analyst

International Comfort Products / Carrier
08.1991 - 11.1994

Bachelor of Science - Business Administration - Leadership

Liberty University