Len Smith
Hesperia
Summary
Dedicated quality control inspector with extensive experience in inspecting aircraft components to ensure compliance with industry standards. Expertise in conducting audits, first piece approvals, and training inspectors, contributing to enhanced operational efficiency and product quality.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Quality Control Inspector
GE Aviation
Muskegon
11.2016 - Current
- Inspected aircraft components for quality and compliance with industry standards.
- Executed visual and dimensional inspections with precision measuring tools to confirm compliance with quality standards.
- Conducted first piece approvals to ensure parts conformed to specifications and maintained quality standards.
- Performed audits on machine operators to ensure adherence to quality protocols.
- Trained new inspectors on quality control procedures and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Participated in internal audits to uphold quality management systems.
- Consulted with engineers to resolve quality production issues, enhancing overall manufacturing processes.
Braze Operator
GE Aviation
Muskegon
05.2012 - 11.2016
- Brazed metal components together using precise techniques to ensure structural integrity. to ensure integrity and quality.
- Mixed different metal alloys in specified ratios to achieve desired material characteristics. per specified formulations. Achieving optimal material properties for product integrity.
- Operated VFS furnace, enhancing production efficiency through precise temperature control.
- Monitored equipment performance, ensuring consistent functionality and minimizing downtime during production runs.
- Inspected parts prior to line feeding to maintain standards.
- Conducted inspections of finished products to verify compliance with specifications.
- Assisted in training new operators on equipment operation and safety procedures in a hands-on environment. new operators on equipment operation and safety protocols.
- Documented production activities with furnace run records
Utility Worker
GE Aviation
Muskegon
11.2011 - 04.2012
- Coordinated daily utility repair activities with teammates and supervisor, ensuring timely resolution of issues and operational continuity.
- Performed preventive maintenance on utility system components to minimize downtime.
- Cleaned parts washer and ultrasonic washer, maintaining optimal performance for uninterrupted operations.
- Maintained cleanliness and organization of work areas and equipment, supporting smooth workflow and safety compliance.
- Collected and disposed of trash, debris, and liquid waste to ensure a clean work environment. to uphold workplace hygiene standards.
- Provided machine operators with necessary tools and resources for efficient workflow.
- Adhered to safety protocols to maintain a secure and compliant work environment.
- Reported equipment malfunctions promptly and coordinated maintenance support.
Deli Manager/Cashier
Wesco
New Era
12.2008 - 11.2011
- Managed daily deli operations and maintained product quality standards.
- Supervised deli staff to ensure efficient customer service.
- Assisted customers at deli counter with orders and inquiries.
- Provided exceptional customer service and resolved inquiries effectively.
- Resolved customer complaints in a professional manner.
- Trained new employees on proper food handling techniques and safety regulations.
- Monitored deli sales performance to identify trends and reduce food waste.
- Monitored weekly sales reports to maximize profitability.
- Ensured compliance with food safety regulations and sanitation practices.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Ordered the deli items.
- Operated cash register to process customer transactions accurately.
- Responded to incoming phone calls to address customer inquiries.
- Resolved employee performance issues promptly and provided ongoing feedback and coaching.
- Enhanced customer satisfaction scores through effective employee training and strong customer relations practices.
- Enforced company policies and procedures while maintaining a positive work environment.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw food preparation, production and presentation according to quality standards.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Sales Associate
WESCO
Rothbury
04.2005 - 12.2008
- Provided excellent customer service, ensuring positive shopping experiences for customers.
- Processed sales transactions accurately and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed phone inquiries, delivering accurate information to assist customers
- Resolved customer complaints promptly and professionally.
- Handled returns and exchanges according to company policies.
- Maintained product displays and ensured inventory was stocked.
- Collaborated with team members to meet store goals.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and management, fostering collaboration to achieve team goals.
- Trained new associates on store procedures and systems.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Prepared hot fried and oven baked deli items.
Education
Some College - Business
Muskegon Community College
Muskegon, MI03-2009
High school -
Hesperia High School
Hesperia, MI05-2003
Certification
- VFS Furnace Certified, 10/01/12.
- Customer Service, 01/01/07, Present, Certification in providing world class customer service.
Personal Information
- Authorized To Work: US for any employer
Timeline
Quality Control Inspector
GE Aviation
11.2016 - Current
Braze Operator
GE Aviation
05.2012 - 11.2016
Utility Worker
GE Aviation
11.2011 - 04.2012
Deli Manager/Cashier
Wesco
12.2008 - 11.2011
Sales Associate
WESCO
04.2005 - 12.2008
Some College - Business
Muskegon Community College
High school -
Hesperia High School