Lena Anderson Andrade
Kailua,HI
Summary
Experienced Spa Operations Manager with a demonstrated history of working in the wellness and spa industry. Skilled in team management, customer service, inventory management, and revenue growth. Proven ability to enhance operational efficiency and client satisfaction.
Overview
23
23
years of professional experience
Work History
Spa Operations Manager
One Spa World Mandara Spa
Honolulu, HI
09.2016 - Current
- Support daily operations and manage associate relations, encompassing recruitment, onboarding, offboarding, payroll, and scheduling. Serve as a liaison between local teams and corporate HR and Benefits departments
- Enhanced productivity, contributing to $3.5 million in revenue
- Oversee bi-monthly inventory management and procurement for retail products, professional supplies, uniforms, and equipment. Developed and implemented resource monitoring programs to optimize inventory usage and streamline ordering processes, achieving a 13% increase in retail sales. Minimized product losses through proactive expiration date management
- Provide managerial oversight and training for front desk and treatment staff as needed.
Spa Director
Innovative Spa Management
09.2011 - 08.2015
- Managed daily spa operations, including recruitment, onboarding, offboarding, payroll, scheduling, monthly ordering, quarterly staff meetings, and performance assessments
- Enhanced productivity, contributing to $3.5 million in revenue.
- Organized spa marketing events and community outreach events
- Delivered training and acted as regional representative for both spa and corporate levels across all local locations.
Massage Department Lead
Elizabeth Arden - Red Door Spa
Fort Lauderdale, FL
10.2005 - 09.2011
- Balanced a full-time massage therapy schedule with responsibilities in recruitment, onboarding, and training management
- Developed a Massage Resource Utilization and Scheduling Grid, which decreased labor costs, increased resource utilization, and ensured maximum profitability
- Conducted all annual performance reviews and facilitated monthly staff meetings and training sessions as required.
- Contributed to corporate training initiatives and provided support during the pre-opening and opening phases of new spa locations.
- Directed and spearheaded community outreach events while providing support for marketing initiatives and events.
Massage Therapist / Service Provider Supervisor
The Avanyu Spa Cheeca Lodge & Spa
Islamorada, FL
02.2001 - 10.2005
- Developed the inaugural spa service menu and established standard operating procedures.
- Oversaw service provider relations, including onboarding and performance evaluations. Conducted training sessions on diverse massage modalities and body treatments.
- Researched client demands and engaged licensed trainers to conduct on-site training and certifications, facilitating the introduction of new treatments to the menu.
- Conducted weekly inventory, monthly ordering.
- Performed weekly inventory checks and managed monthly ordering processes
- Coordinated and led community outreach events.
Education
Certificate of Completion in Massage & Body Work -
The Core Institute
Tallahassee, FL04.1999
Skills
- Spa Operations Management
- Staff Recruitment & Training
- Inventory Management
- Customer Service Excellence
- Financial Planning & Budgeting
- Event Organization
- Marketing & Sales Strategies
- Performance Assessments
- Community Outreach
Board Affiliations
- Hawaii Spa Association, Advisory Board, Current
- Florida Collage of Natural Health, Education Curriculum Board Member, 2008
Past Experiences
-2004 Cooperate Massage Trainer / The Avanyu Spa @ The Casa Madrona Horel & Spa - Sausalito, CA
-1999 Massage & Hydro Therapist / The Spa @ The Broadmoor - Colorado Springs, CO
Timeline
Spa Operations Manager
One Spa World Mandara Spa
09.2016 - Current
Spa Director
Innovative Spa Management
09.2011 - 08.2015
Massage Department Lead
Elizabeth Arden - Red Door Spa
10.2005 - 09.2011
Massage Therapist / Service Provider Supervisor
The Avanyu Spa Cheeca Lodge & Spa
02.2001 - 10.2005
Certificate of Completion in Massage & Body Work -
The Core Institute