Lena Carrera
Houston,TX
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Cashier
Home Depot
Houston, texas
05.2024 - 01.2025
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Host
Dave and Buster
Lafayette, Louisiana
11.2023 - 05.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
Cashier
Pizza Artista
Broussard, LA
08.2022 - 11.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained productive relationships with employees.
Cashier
Taco Bell
Broussard, Louisiana
05.2022 - 07.2022
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and orderly environment
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
St. Martinville Senior High School
Saint Martinville, LA05-2024
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Money handling
- Order verification
- Cash register systems
- Cash handling expertise
- Work ethic and integrity
- Dependability and reliability
- Customer service
- Hospitality and accommodation
- Customer service excellence
Timeline
Cashier
Home Depot
05.2024 - 01.2025
Host
Dave and Buster
11.2023 - 05.2024
Cashier
Pizza Artista
08.2022 - 11.2023
Cashier
Taco Bell
05.2022 - 07.2022
High School Diploma -
St. Martinville Senior High School