Lena Carter
San Antonio,TX
Summary
Compassionate Assistant Veterinary Practice Manager known for high productivity and efficient task completion. Skilled in client relationship management, operational efficiency, and staff leadership. Excel at communication, problem-solving, and adaptability to ensure smooth clinic operations and high-quality animal care.
Overview
14
14
years of professional experience
Work History
Assistant Practice Manager
CityVet
Alamo Heights, Texas
04.2025 - Current
- Developed strategies to improve workflow processes within the practice.
- Responded promptly to inquiries from clients regarding their accounts or appointments status.
- Assisted in the development and implementation of practice policies, procedures and protocols.
- Resolved customer complaints in an efficient manner while ensuring regulatory compliance.
Veterinary Relations Representative
BluePearl Veterinary Partners
San Antonio, Texas
09.2017 - 01.2025
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Coordinated successful networking events that expanded professional connections within the industry community while also generating interest from potential clients.
- Utilized digital event building and coordination programs (i.e. Cvent)
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Used various social media platforms for media and blogger outreach.
- Developed innovative marketing and PR strategies.
- Managed internal, external, and crisis communications.
- Strengthened client relationships through proactive outreach, listening to their needs, and offering customized solutions.
- Conducted market analysis and monitored competitive activity.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Client Service Coordinator
Transportation Agent Grid
Henderson, Nevada
04.2014 - 08.2017
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Offered personalized solutions to meet customer requirements and close sales.
Client Service Manager
Burke Williams
Henderson, Nevada
01.2011 - 03.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Reduced turnaround times on client requests by streamlining work processes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
Education
High School Diploma -
Los Altos High School
Los Altos, California06.2009
Skills
- Trends Analysis
- Employee training
- Event Coordination
- Digital Marketing
- Community Relationship Building
- Customer Service
- Conflict resolution
References
References available upon request.
Contact
78216, San Antonio, Texas United States
Education
Los Altos, California
Timeline
Assistant Practice Manager
CityVet
04.2025 - Current
Veterinary Relations Representative
BluePearl Veterinary Partners
09.2017 - 01.2025
Client Service Coordinator
Transportation Agent Grid
04.2014 - 08.2017
Client Service Manager
Burke Williams
01.2011 - 03.2014
High School Diploma -
Los Altos High School
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