Lena D'Amico
Santa Barbara ,CA
Summary
Resourceful Floor Supervisor known for high productivity and efficient task completion. Skilled in inventory management, team leadership, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and positive work environment.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Crossroads Trading Co
Santa Barbara, CA
06.2021 - Current
- Promoted from Tagger to Floor Supervisor, entrusted with store key and leadership responsibilities.
- Enhanced customer engagement by providing personalized styling advice and fostering strong relationships with clients.
- Developed product knowledge across a wide range of mall and designer brands, ensuring customers received informed recommendations.
- Assisted in visual merchandising and inventory management, contributing to a polished store appearance.
- Trained and mentored new staff, emphasizing the importance of top-tier customer service and team collaboration.
Retail Sales Associate
Kiska Boutique
Laguna Beach, CA
08.2020 - 04.2021
- Delivered exceptional customer service while tailoring experiences to individual client needs.
- Handled inventory management, restocking, and visual merchandising, ensuring the store was always well-presented and organized.
- Engaged with customers to explore their style preferences, fostering a welcoming and inclusive atmosphere.
- Contributed to local marketing efforts, building connections with the community to drive store awareness and outreach.
Ice Cream Server
The Odeon
New York, New York
06.2017 - 09.2017
- Greeted customers and provided menu information.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Cleaned tables, chairs and dining areas after customer use.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Performed opening duties such as setting up dining areas and preparing condiments.
Education
Bachelor of Arts - Communication
University of California, Santa Barbara
Santa Barbara, CA06-2025
Skills
- Customer Service Excellence: Strong ability to connect with clients and elevate their shopping experience through personalized service
- Fashion and Styling Expertise: Keen interest in fashion trends, with a talent for styling clients to enhance their personal style
- Leadership and Teamwork: Proven ability to lead by example and work collaboratively to achieve store goals
- Time Management and Organization: Detail-oriented with strong time management skills, ensuring tasks are completed efficiently
- Visual Merchandising: Experienced in maintaining high merchandising standards to create an inviting shopping environment
- Communication Skills: Professional and friendly communication style that fosters positive relationships with clients and team members
References
References available upon request.
Timeline
Floor Supervisor
Crossroads Trading Co
06.2021 - Current
Retail Sales Associate
Kiska Boutique
08.2020 - 04.2021
Ice Cream Server
The Odeon
06.2017 - 09.2017
Bachelor of Arts - Communication
University of California, Santa Barbara
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