Open To Work
Lena Fabry
Albuquerque
Work Preference
Summary
Strategic human resources professional specializing in HRIS systems and benefits administration. Enhances employee relations and drives performance through effective communication and multitasking. Manages comprehensive HR functions, cultivates a positive workplace culture, and implements initiatives that boost employee satisfaction. Transforms underperforming departments with targeted leadership and innovative staff development.
Overview
17
17
years of professional experience
Work History
HR Generalist
Presbyterian Healthcare Services
ABQ
07.2025 - 02.2026
- Streamlined employee onboarding processes for new hires in healthcare organization.
- Coordinated benefits administration, responding to employee inquiries to clarify various plans.
- Conducted training sessions to enhance staff understanding of HR policies.
- Collaborated with management to implement workplace safety programs and training initiatives.
- Executed onboarding orientations and conducted exit interviews to gather employee feedback.
- Partnered with senior HR team to communicate company standards and policies effectively.
- Established trusted relationships throughout the organization to improve business and employee experience.
- Maintained compliance by generating reports and protecting human resource information.
HRIS Specialist
ARCA
ABQ
07.2024 - 12.2024
- Managed HRIS updates and configurations to enhance employee data accuracy.
- Analyzed system reports to identify trends, enhancing HR service delivery.
- Collaborated with cross-functional teams to streamline HR processes and workflows.
- Provided training sessions on HRIS functionalities and best practices for staff.
- Facilitated user access management to maintain data security and confidentiality.
- Developed customized reports to meet specific departmental needs.
- Created database fields to expand employee information storage capabilities.
- Assisted in troubleshooting technical issues within the HRIS platform for users.
Benefits Administrator
ARCA
ABQ
04.2023 - 07.2024
- Led annual open enrollment process, ensuring timely and organized participation from all employees.
- Administered employee benefits programs and policies for diverse workforce.
- Streamlined benefits enrollment processes in collaboration with HR team.
- Coordinated communication on benefits changes and updates to ensure employee understanding.
- Conducted regular orientation sessions on benefits for new employees.
- Oversaw accurate record-keeping of employee benefit selections and transactions, enhancing data integrity.
- Responded promptly to inquiries on benefits eligibility and options.
- Ensured compliance with HIPAA regulations when handling confidential information.
Benefits Adm. (Contract position @ ARCA)
Accounting Principles
ABQ
03.2023 - 03.2023
- Administered employee benefits programs at ARCA.
- Executed day-to-day duties with accuracy and efficiency to support overall operations.
- Proposed and implemented innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Acct. Manager/Technology Leader
HUB International Insurance Services
ABQ
01.2018 - 06.2020
- Cultivated strong client relationships to assess insurance needs and preferences.
- Evaluated insurance policies to recommend optimal coverage options for clients.
- Conducted presentations educating clients on various insurance products and services.
- Delivered customer service by addressing inquiries, resolving complaints, processing policy changes, enhancing client satisfaction.
- Followed up with clients to ensure satisfaction, facilitating timely policy renewals.
- Prepared accurate, tailored quotes to meet prospective clients' individual insurance needs.
- Advised clients on industry standards, legal requirements, and best practices in insurance.
- Maintained up-to-date knowledge of laws and regulations governing insurance sales.
HR Generalist
Kemtah/Unity BPO
Albuquerque
04.2016 - 06.2017
- Streamlined employee onboarding processes, improving new hire integration and engagement.
- Supported recruitment efforts by screening candidates and scheduling interviews, contributing to timely hiring.
- Coordinated benefits administration and resolved employee inquiries, enhancing understanding of available plans.
- Conducted training sessions to clarify HR policies for staff members.
- Assisted in performance review processes to foster employee development initiatives.
- Collaborated with management to implement workplace safety training programs.
- Developed and maintained employee records, ensuring compliance with regulations.
- Maintained accurate personnel data records in HRIS system.
Assigned to Kemtah
Robert Half/Office Team
12.2015 - 04.2016
- Outlined HR Generalist duties, supporting team operations at Kemtah.
- Executed day-to-day duties, ensuring accuracy and efficiency in processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
HRIS Analyst, Human Resources
Sandoval County
Bernalillo
01.2014 - 12.2014
- Maintained HRIS systems to ensure data integrity and compliance with policies, enhancing user trust in data accuracy.
- Supported implementation of new HRIS features to better align systems with organizational needs, improving user experience.
- Analyzed HR data to enhance workforce planning and decision-making.
- Troubleshot system issues, minimizing disruptions for users.
- Engaged with vendors to resolve technical issues in HRIS applications, minimizing downtime and improving system reliability.
- Documented workflows and procedures for effective system usage and maintenance.
- Generated ad-hoc reports using advanced query techniques for employee data analysis.
- Developed employee database system to ensure accurate tracking of personnel information.
HRIS Analyst
WIS International
San Diego
10.2008 - 02.2009
- Coordinated system upgrades and enhancements to improve HRIS functionality and user experience.
- Facilitated user training sessions on HRIS functionalities and tools to enhance user proficiency.
- Managed user access and permissions within the HRIS platform.
- Implemented security protocols to manage access rights in the HRIS system.
- Collaborated with IT to troubleshoot technical issues in HRIS software.
- Created documentation for HRIS procedures and best practices to standardize processes and improve accessibility.
- Conducted regular system audits to ensure data integrity in HR records.
- Analyzed HRIS data to enhance reporting processes and accuracy.
YMCA Benefits Administration
HR Solutions
San Diego
09.2008 - 10.2008
- Administered retirement plans, clearly communicating options to employees for informed decision-making.
- Managed employee benefits enrollment and changes through HRIS systems.
- Conducted benefits orientations for new hires and staff.
- Collaborated with insurance carriers to resolve claims and coverage issues, ensuring timely support for employees.
- Reviewed and updated benefits policies to ensure regulatory compliance.
- Maintained accurate records of employee benefits selections and changes.
- Advised department heads on cost control strategies for employee benefits programs, promoting sustainable financial management.
Education
Computer Learning Center - Computer Programming/Operations
Computer Learning Center of Washington
Fairfax, VAState Technical Institute - Computer Ops /Systems Technology & Business Technologies
State Technical Institute At Memphis
Memphis, TNSPHR Certification - C.E.B.S Prep Courses
University of Memphis
Memphis, TNSkills
- HR data management
- HR software systems
- HRIS reporting
- Onboarding training
- Payroll administration and HR policies
- Compensation and benefits administration
- Employment law compliance
- Compliance safety
- HR analytics
- Process improvement
- Microsoft Office Suite proficiency
- Problem-solving skills
- Communication skills
- Employee engagement strategies
Affiliations
- Insurance Producer, New Mexico, #18746084
- National Society for Human Resources Management (SHRM)
Years Of Experience
30+ years
Timeline
HR Generalist
Presbyterian Healthcare Services
07.2025 - 02.2026
HRIS Specialist
ARCA
07.2024 - 12.2024
Benefits Administrator
ARCA
04.2023 - 07.2024
Benefits Adm. (Contract position @ ARCA)
Accounting Principles
03.2023 - 03.2023
Acct. Manager/Technology Leader
HUB International Insurance Services
01.2018 - 06.2020
HR Generalist
Kemtah/Unity BPO
04.2016 - 06.2017
Assigned to Kemtah
Robert Half/Office Team
12.2015 - 04.2016
HRIS Analyst, Human Resources
Sandoval County
01.2014 - 12.2014
HRIS Analyst
WIS International
10.2008 - 02.2009
YMCA Benefits Administration
HR Solutions
09.2008 - 10.2008
Computer Learning Center - Computer Programming/Operations
Computer Learning Center of Washington
State Technical Institute - Computer Ops /Systems Technology & Business Technologies
State Technical Institute At Memphis
SPHR Certification - C.E.B.S Prep Courses
University of Memphis