Summary
Overview
Work History
Education
Skills
Accomplishments
Clubs
Athletic Awards
Timeline
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Lena Hales

Southgate,MI

Summary

I have a deep passion for aviation, driven by the thrill of flight and its endless possibilities. From a young age, I've been fascinated by the mechanics of aircraft and the skill required to navigate the skies. This passion extends beyond personal interest; I’m dedicated to sharing the wonders of aviation with others, inspiring the next generation to explore this exciting field. Whether through creating educational presentations or engaging with aspiring pilots, I am committed to fostering a love for aviation and highlighting the incredible opportunities it presents.

Overview

5
5
years of professional experience

Work History

Admissions Representative

Adrian College
11.2023 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled appointments to meet with students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
  • Give campus tours and work scholarship days.

Maintenance Programer Quality Control Intern

Kalitta Air
06.2024 - 08.2024
  • Revised Boeing 777 maintenance task cards.
  • Took Boeing's Task card a revised them specifically towards Kalitta Air.
  • AMOS program and formatting skills.
  • Worked among aircraft mechanics learning aircraft systems and parts.
  • Excel and Google sheet skills.
  • Engaged and learned FAA rules.
  • Actively participated in ongoing training initiatives aimed at expanding skill sets relevant to the field of Quality Control.
  • Reduced waste by optimizing inspection techniques and streamlining the testing process.

Office and Rink Guard Worker

Southgate Parks and Recreation
02.2021 - 07.2024
  • Greeted guests upon arrival at designated parks; responded to inquiries from visitors regarding available amenities.
  • Managed reservations for pavilions, shelters or other areas within assigned parks.
  • Performing maintenance tasks such as painting.
  • Painted a party room, lobby, outside signs, and entrance room.
  • Work open skate at skate guard.
  • Help put together and work city events such as: daddy daughter dances, Christmas at the train park, Easter egg drop, market in the park, taste of the town, etc.
  • Coach Learn to Skate for the young skaters.

Server

Arnoldo's Banquet Center
04.2019 - 02.2021


  • Provided excellent customer service to ensure satisfaction
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Checked food before serving it to customers
  • Followed health safety guidelines when preparing and serving food products
  • Set up and cleaned major parties such as weddings
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Southgate Anderson High School
Southgate, MI

No Degree - Flight Training

Skywalker Flying
Adrian, MI

BBA - Business Administration- Management

Adrian College
Adrian, MI
05.2027

Skills

General:

  • Friendly, Positive Attitude
  • Safety Training
  • Facility Operations
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Computer:

  • Rec Pro
  • Daysmart
  • Excel and Google Sheets training
  • AMOS training
  • Documentation and Record keeping
  • Scheduling Events and Programs
  • Calendar Management
  • Recreational Program Planning

Spoken Language:

  • English (fluent)
  • Spanish (certificate, including six years)

Accomplishments

I worked with the owner of Hall's Flying Service to create a presentation, which I then presented to multiple high schools to expose more students to the career of aviation.


Clubs

  • Student council (high school- current)
  • NHS (high school- current)
  • Sports management (current)
  • Class congress (high school)
  • Link Crew (high school)


Athletic Awards

Collegiate:

  • Adrian College synchronized skating and Figure skating
  • 5th in the Nation 2024
  • Midwestern Champion 2024


High School:

  • District champion (figure skating)
  • Four-time state qualifier (figure skating)
  • All-league runner
  • MVP (Cross country 2021)
  • Most Improved (Track 2022)
  • Most Athletic Female 2023 senior class - given by super intendant

Timeline

Maintenance Programer Quality Control Intern

Kalitta Air
06.2024 - 08.2024

Admissions Representative

Adrian College
11.2023 - Current

Office and Rink Guard Worker

Southgate Parks and Recreation
02.2021 - 07.2024

Server

Arnoldo's Banquet Center
04.2019 - 02.2021

High School Diploma -

Southgate Anderson High School

No Degree - Flight Training

Skywalker Flying

BBA - Business Administration- Management

Adrian College

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Lena Hales