Arlene Bautista
Las Vegas,NV
Summary
Analytical thinker skilled at developing innovative solutions to complex problems. Hardworking employee enthusiastic that pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Admissions Representative
Las Vegas Colleege
05.2023 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates
- Attracted and recruited students by communicating effective information via phone and email.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Led weekly campus tours to showcase campus features.
- Scheduled numerous appointments to meet with students face-to-face and discuss education plans.
- Conducted interviews with participants to assess eligibility.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each program.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate student programs
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Skilled at working independently and collaboratively in team environment.
- Scheduled hundreds of appointments to meet with students face-to-face and discuss education plans
Sales Specialist II
Penny Mac
06.2021 - 11.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Interacted with approximately hundreds of customers daily to provide personalized product guidance and to resolve issues
- Motivated and trained fellow team members to meet and exceed sales goals through positive reinforcement.
- Used Salesforce to research customer accounts to determine whether credits or adjustments needed to be made.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed over 200 calls per day
- Self-motivated, with a strong sense of personal responsibility
Assistant General Manager
Tahiti Resort
03.2018 - 11.2019
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Controlled cost by adhering to standards of operation for forecasting, budgeting and payroll
Operations Manager
MGM Resorts International - CORP
03.2008 - 05.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Science - Legal Studies
Heald Business College
Milpitas, CABachelor of Science - Business Administration And Management
University Of Phoenix
Las Vegas, NVSkills
- Creative Solutions
- Complex Problem-Solving
- Risk Management
- Personal Interviews
- Interpersonal Skills
- Team player with positive attitude
- Customer Accounts Management
- Ten Key
- Avid learner
- Proactive
Timeline
Admissions Representative
Las Vegas Colleege
05.2023 - Current
Sales Specialist II
Penny Mac
06.2021 - 11.2022
Assistant General Manager
Tahiti Resort
03.2018 - 11.2019
Operations Manager
MGM Resorts International - CORP
03.2008 - 05.2017
Associate of Science - Legal Studies
Heald Business College
Bachelor of Science - Business Administration And Management
University Of Phoenix