Hi, I’m
Bone't Rice
Las Vegas,NV
Summary
I believe my experience working in a variety of different positions has given me the wide-ranging skill set and preparation I need to thrive as a professional hardworking individual constantly keeping up with an ever-changing economy. As a result of my background, I've gained valuable experience in many areas, whether I am guest facing or back of house. I excel at learning and adjusting to new situations and have become adept at handling a variety of work environments. I pride myself on being a hard worker, and am dedicated to doing a professional job, every single day.
Overview
5
years of professional experience
1
Certificate
2
Cocktail Service
1
Forbes 5 Star 5 Diamond Rated Establishment
Work History
The Cosmopolitan Las, Las Vegas Blvd
Guest Services Supervisor
11.2023 - Current
Job overview
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
The Cosmopolitan Hotel And Casino
Room Reservations Agent
02.2023 - 11.2023
Job overview
- Processed guest payments and provided accurate change.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Utilized various software systems for efficient reservation processing and data management.
ARIA Resort & Casino - MGM Resorts International
Sky Suites Front Desk Receptionist & Concierge
08.2022 - 02.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with Forbes 5 star applicable standards, policies and regulatory guidelines to promote safe working environment.
Park MGM Resort & Casino-MGM Resorts International
Parking Attendant (Full Time)
03.2022 - 08.2022
Job overview
- Answered general questions about parking fees, facilities and directions.
- Lifted, positioned and removed barricades to open or close parking lot areas.
- Answered questions and provided information about how to add parking to guest room keys upon arrival.
- Removed safety hazards, soiled items and trash from customer areas.
- Reported unlawful parking jobs..
- Determined customer needs by asking relevant questions and listening actively to responses.
Park MGM Resort & Casino-MGM Resorts International
Front Desk Agent - Lobby Ambassador (On Call)
11.2021 - 03.2022
Job overview
- Welcomed guests to the property and the MGM Resorts family providing memorable service, anticipating guest needs and responded to and resolved any guest complaints in alignment with S.H.O.W. Service Basics
- Enthusiastically promoted features and benefits of MGM Resorts International venues and outlets
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Park MGM - MGM Resorts International
Pool Receptionist (Seasonal)
09.2021 - 03.2022
Job overview
- Answered central telephone system and answered customers questions accordingly.
- Scheduled and confirmed reservations, communicated with clients and updated client records (special request and seating arrangements for cabanas, bay loungers Etc)
- Managed multiple tasks and met time-sensitive cancellations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor wristbands, managed check ins and check outs to comply with security initiatives and opera operating system.
- Constantly up kept towel area stocking throughout the day with clean towels for incoming guest.
Broad Path Ambetter Health Insurance Campaign
Senior Customer Service Representative
04.2020 - 07.2021
Job overview
- Greeted customers and listened closely to problems described to determine solutions.
- Educated clients about health insurance coverage options, benefits and costs.
- Reduced average call time 30% with optimal call control and proper use of internal knowledge bases.
- Worked well in a team setting, providing support and guidance.
The Tropicana Casino And Resort
Cocktail Server
04.2019 - 03.2020
Job overview
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Education
Atlantic City High School, Atlantic City, NJ
High School Diploma
06.2015
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- System knowledge-Citrix/Amadeus/LMS/Opera
Certification
- Certified Food Handlers Card
- Tam card
- Sheriffs card
Timeline
Guest Services Supervisor
The Cosmopolitan Las, Las Vegas Blvd
11.2023 - Current
Room Reservations Agent
The Cosmopolitan Hotel And Casino
02.2023 - 11.2023
Sky Suites Front Desk Receptionist & Concierge
ARIA Resort & Casino - MGM Resorts International
08.2022 - 02.2023
Parking Attendant (Full Time)
Park MGM Resort & Casino-MGM Resorts International
03.2022 - 08.2022
Front Desk Agent - Lobby Ambassador (On Call)
Park MGM Resort & Casino-MGM Resorts International
11.2021 - 03.2022
Pool Receptionist (Seasonal)
Park MGM - MGM Resorts International
09.2021 - 03.2022
Senior Customer Service Representative
Broad Path Ambetter Health Insurance Campaign
04.2020 - 07.2021
Cocktail Server
The Tropicana Casino And Resort
04.2019 - 03.2020
Atlantic City High School
High School Diploma
- Certified Food Handlers Card
- Tam card
- Sheriffs card
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