Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Lena Jabouri

Lynchburg,VA

Summary

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful outcomes and enhancing overall efficiency. In school with a goal to obtain a masters in Psychology. I am have a certificate in IT Support through Googles program.

Overview

2026
2026
years of professional experience

Work History

Shift Manager

Super Shoes
  • Supervised daily operations to ensure quality customer service and efficient workflow.
  • Trained and mentored team members on company policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Closed out the store, enabled security alarms, and deposited daily deposits at the bank.

Delivery Driver

Pizza Hut
  • Delivered orders promptly to ensure customer satisfaction and repeat business.
  • Navigated efficiently using GPS technology to optimize delivery routes.
  • Collaborated with kitchen staff to ensure timely food preparation for deliveries.

Housekeeper / Night Auditor

Extended Stay America

Housekeeper:

  • Maintained cleanliness and organization of guest rooms to ensure high standards of guest satisfaction.
  • Performed routine inspections of common areas, identifying maintenance needs and reporting issues promptly.

Night Auditor:

  • Conducted nightly audits of financial transactions to ensure accuracy and compliance.
  • Managed front desk operations, providing exceptional customer service and resolving guest inquiries.
  • Handled guest check-ins and check-outs efficiently, enhancing customer satisfaction.

Merchandise Processor

J.Crew
  • I sorted and packaged boxes efficiently to be shipped to customers, maintaining accuracy and organization.
  • Assisted in receiving, sorting, and tagging incoming merchandise for retail display

Sales Associate

Rack Room Shoes
10.2024 - Current
  • Assisted customers in selecting footwear, enhancing overall shopping experience.
  • Processed sales transactions using point-of-sale systems efficiently.
  • Maintained stock levels and organized merchandise displays to maximize visibility.

Education

IT Support Professional Certificate -

Google

Associate of Applied Science - Psychology

Central Virginia Community College
Lynchburg, VA
05-2026

Skills

  • Computer Literate
  • Adaptability
  • Creativity
  • Customer Service
  • Meticulous attention to detail
  • Problem Solving
  • Management
  • Time Management
  • Cash handling
  • Employee training

Timeline

Sales Associate

Rack Room Shoes
10.2024 - Current

Shift Manager

Super Shoes

Delivery Driver

Pizza Hut

Housekeeper / Night Auditor

Extended Stay America

Merchandise Processor

J.Crew

IT Support Professional Certificate -

Google

Associate of Applied Science - Psychology

Central Virginia Community College
Lena Jabouri