Leah Austin-Moon
Lynchburg,VA
Summary
Results-driven Account Manager with over 9 years of experience overseeing multi-store operations, managing key brand accounts, and driving measurable sales growth. Skilled in compliance, audits, and process improvement, consistently achieving 100% standards adherence while reducing errors and streamlining workflows. Recognized for building strong client relationships, improving retention, and exceeding sales expectations. Adept at translating complex processes into clear, actionable solutions — strengths that align seamlessly with customer-facing, compliance-driven roles.
Overview
15
15
years of professional experience
Work History
Account Manager
Star Valley Provisions
04.2016 - Current
- Serve as the primary contact for multiple grocery stores, managing the Boar's Head accounts and ensuring smooth daily operations
- Orchestrated biweekly product orders across multiple retail chains ensuring accuracy, timeliness, and compliance with company standards.
- Coordinate with Deli Managers to review and approve orders; submit finalized orders to warehouse and leadership.
- Prepare and validate credit requests for retail partners, ensuring adherence to company credit policies
- Conduct weekly inventory audits, identifying short-dated or expired products, and coaching associates on corrective actions to uphold quality standards.
- Implement monthly point-of-purchase, marketing materials, maintaining clean, curate organized displays to support promotional campaigns.
- Educated associates through in-store support, maintained deli case sanitation, and ensure product availability.
- Document weekly training initiatives and store visits, submitting detailed reports with photos to management.
- Cultivated strong customer relationships while advocating for the Boar’s Head brand
- Plan and execute selling events driving product awareness and sales through engaging displays and demonstrations.
- Collaborate with team members via company communication channels to resolve issues and share best practices.
Kitchen Manager
Ruth's Place
03.2014 - 04.2016
- Supervised a team of 10+ staff, improving efficiency and reducing turnover through training and scheduling.
- Maintained 100% compliance with food safety standards, passing all health inspections without violations.
- Increased kitchen productivity by streamlining prep processes and optimizing inventory management.
- Reduced food waste through portion control and effective stock rotation.
Bartender and Server
Nawlins Bar & Grill
05.2011 - 03.2014
- Delivered high-quality service in a fast-paced environment, consistently
- Trained and mentored new staff, improving onboarding and shift changes
- Managed cash handling and POS transactions with accuracy, ensuring smooth operations during peak hours
Education
Bachelor of Science - Criminal Justice
Ferrum College
Ferrum, VA05.2008
High School Diploma -
Franklin County High School
06-2003
Bachelor of Science - Psychology
Ferrum College
05-2008
Skills
- Account & Relationship Management – Built and maintained strong client partnerships, improving retention
- Operational Excellence – Directed audits, compliance checks, and daily operations across 12 stores
- Sales Growth & Promotion – Consistently driving annual sales growth through events and campaigns
- Process Improvement – Streamlined credit requests and inventory management, reducing errors and processing time
- Communication & Negotiation – Skilled in resolving customer issues, negotiating agreements, and delivering persuasive solutions
- Cross-Functional Collaboration – Partnered with store managers, warehouse teams, and leadership to coordinate orders, audits, and promotions, ensuring accuracy and boosting efficiency across 12 locations
Timeline
Account Manager
Star Valley Provisions
04.2016 - Current
Kitchen Manager
Ruth's Place
03.2014 - 04.2016
Bartender and Server
Nawlins Bar & Grill
05.2011 - 03.2014
Bachelor of Science - Criminal Justice
Ferrum College
High School Diploma -
Franklin County High School
Bachelor of Science - Psychology
Ferrum College