LENA PHONGPATHOUMSY
Baldwin Park,USA
Summary
Experienced head waitress with over 10 years in the hospitality industry, specializing in team leadership, customer service , and operational efficiency. Collaborative professional with a strong track record of working effectively in team environments. Skilled in optimizing service flow and managing high pressure situations . Resourceful and skilled in analytical thinking and creative problem solving.
Overview
25
25
years of professional experience
Work History
HOSTESS/SERVER
WEST COVINA THAI CUISINE
West Covina, CA
05.2022 - Current
- Greet and seat guest, managing reservations and walk-ins to optimize seating flow.
- Proficient in managing bookings and accommodating special request.
- Experience working with service and kitchen staff to ensure smooth operation.
- Provide attentive service to guest, including taking orders and delivering food/drinks.
- Worked with POS processing online orders, phone orders, dine in food, and beverage orders.
- Maintain accurate records of sales and ensured all payments were processed correctly.
- Maintain dining, prep area and bathroom. Bus tables and hand wash cups.
- Restock/refill condiments. Sweep, mop, throw garbage and clean silver wear and plates.
HEAD WAITRESS/BARTENDER/VIP HOST
DÉJÀ VU GENTELMENS CLUB
North Hollywood, CA
05.2012 - 09.2024
- Exceptional interpersonal skills and a focus on creating memorable guest experience.
- Ability to manage and train a team of waitstaff.
- Worked with POS. Handled all aspects of the checkout process, including handling cash and credit card payments.
- Provide correct change and receipts.
- Deliver exceptional guest experience and managing VIP relations.
CUSTOMER SERVICE/CASHIER
SUPERIOR GROCERS
North Hollywood, CA
09.2007 - 12.2011
- Customer Service, Assist all customers with any questions and/or concerns.
- Operate and balance cash drawer while maintaining an adequate supply of cash.
- Accurately performs Credit, Debit, and EBT Transactions.
- Audit Cash, Coupons, Checks, Coinstars, WIC AND WVV.
- Responsible for Till Variance.
- Inventory tracking and stock supplies.
- Scan coordinator, update store displays and price tags.
- Nov. 08’ Employee of the Month.
APPRENTICE / SECRETARY / RECEPTIONIST
TAMPA IMPORT CARS
Reseda, CA
08.2000 - 04.2003
- Ability to handle multiple task efficiently.
- Proficient in writing checks and placing orders.
- Answer all incoming calls and voicemails.
- File receipts, checks, and part order forms.
- Schedule appointments.
- Maintain good quality operational environment.
- Proficient in basic repair and maintenance task.
Education
Diploma -
Grover Cleveland High School
01.2005
Skills
- Vip Relations
- Soft skills
- Conflict resolution
- Problem solving
- Transaction handling
- Front desk
- Adaptability in fast-pasted environments
- Internet Savvy
- Ten Key
- Data Entry
Timeline
HOSTESS/SERVER
WEST COVINA THAI CUISINE
05.2022 - Current
HEAD WAITRESS/BARTENDER/VIP HOST
DÉJÀ VU GENTELMENS CLUB
05.2012 - 09.2024
CUSTOMER SERVICE/CASHIER
SUPERIOR GROCERS
09.2007 - 12.2011
APPRENTICE / SECRETARY / RECEPTIONIST
TAMPA IMPORT CARS
08.2000 - 04.2003
Diploma -
Grover Cleveland High School