Lena McCarty
Merced,CA
Summary
Dynamic professional with extensive experience at Merced College, excelling in appointment scheduling and customer service. Proven ability to enhance operational efficiency through meticulous record-keeping and effective communication. Skilled in accounting and problem-solving, I thrive in fast-paced environments, ensuring timely support and fostering collaboration among teams.
Overview
11
11
years of professional experience
Work History
Counseling Secretary
Merced College Business and Community Education
05.2023 - 09.2023
- Managed appointment scheduling for counselors, ensuring efficient use of time and resources.
- Maintained accurate records of student interactions and services provided.
- Processed billing and invoicing for various programs, ensuring timely and accurate payments.
- Coordinated communication between counselors and students to facilitate effective support.
Student Fees Secretary
Merced College Business and Community Education
01.2023 - 05.2023
- Processed student fee payments promptly, ensuring accurate record-keeping and reconciliation.
- Maintained electronic and physical filing systems to enhance document retrieval efficiency.
- Coordinated travel arrangements for staff and guests, optimizing schedules and logistics.
- Facilitated communication between departments to streamline information sharing and problem-solving.
DSPS Secretary
Merced College Business and Community Education
01.2022 - 05.2022
- Managed scheduling for departmental meetings and events, optimizing time and resource allocation.
- Facilitated communication between faculty, students, and administration, enhancing information flow.
- Maintained organized filing systems for documents, ensuring easy retrieval and compliance with policies.
Admissions and Records
Merced College Business and Community Education
08.2019 - 12.2019
- Processed student applications efficiently to ensure timely enrollment.
- Maintained and updated student records accurately in compliance with institutional standards.
- Provided exceptional customer service support to students and faculty regarding admissions inquiries.
- Collaborated with various departments to streamline the admissions process.
Subway
SUBWAY®Restaurants
02.2018 - 03.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared fresh ingredients to meet food safety and quality standards consistently.
- Maintained organized inventory by tracking supplies and minimizing waste effectively.
- Executed promotional campaigns by displaying signage and communicating offers to customers.
Dos Palos "Y" Auction Yard
Joel Cozzi
11.2012 - 03.2016
- Managed inventory levels to ensure timely availability of auction items.
- Coordinated logistics for smooth auction operations and timely item delivery.
- Engaged with customers to provide detailed information on auction processes.
- Processed bids efficiently to maintain accurate records during auctions.
Education
High School Diploma -
Westside High
Dos Palos, CASkills
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Customer and client relations
- Document and file management
- Decision-making
- Database entry
- Excel spreadsheets
- Scheduling and calendar management
- Appointment scheduling
Timeline
Counseling Secretary
Merced College Business and Community Education
05.2023 - 09.2023
Student Fees Secretary
Merced College Business and Community Education
01.2023 - 05.2023
DSPS Secretary
Merced College Business and Community Education
01.2022 - 05.2022
Admissions and Records
Merced College Business and Community Education
08.2019 - 12.2019
Subway
SUBWAY®Restaurants
02.2018 - 03.2018
Dos Palos "Y" Auction Yard
Joel Cozzi
11.2012 - 03.2016
High School Diploma -
Westside High