Lena Olivares
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Operator Qualification Specialist
Washington Gas Light
Springfield, VA
06.2017 - Current
- Ensure quality of learning programs by streamlining implementation processes and mitigating record discrepancies
- Drive employee and contractor Qualification compliance through process review and enhancement, including updates to Monthly Compliance Reporting/feedback process and Process improvements to evaluation scheduling efficiency
- Attained 90% Compliance for Contractors in 2021
- Generate reports in Excel to conduct trend analysis for compliance
- Maintain currency of and implement WG Operator Qualification Plan
- Develops and maintains documentation and applicable training materials
- Utilizes WGL Learning Management System and 3rd party databases to input, track, and maintain qualification records
- Supports Procurement and Contractor Services to identify Requirements and onboarding
- Responsible for monitoring compliance reports within WG Business Units and contractor affiliates
- Provides qualification proctoring for all levels of Washington Gas Field Personnel and contractors
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Worked alongside other business units to deploy new training strategies.
Office Manager/Training Administrator
NPL Construction
Manassas, VA
12.2015 - 06.2017
- Optimized field training and testing schedule to balance workloads, productivity, and compliance
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Strategized regular interval progress reports
- Arranged continued education for field employees
- Helped the supervisor establish program objectives
- Evaluated the effectiveness of training programs and recommended improvements to upper management
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Organized training for 50+ employees per week
- Addressed all questions from training program participants
- Assumed ownership of all training program initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts and generated reports for company database
HR Assistant
JD Long Masonry
Manassas, VA
04.2012 - 12.2015
- Documented human resource records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with the management team to coordinate onboarding and off-boarding processes.
- Assisted with the onboarding process of 500+ hires
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Handled onboarding process for newly hired employees, which included distribution of all paperwork.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Maintained office supplies, distributed mail and processed invoices for payment
- Documented human resource records and maintained confidentiality of sensitive personal information
- Delivered friendly assistance with new hires throughout interviewing and hiring process
Education
Associate of Arts - General Studies
Montgomery College
Rockville, MDSkills
- Microsoft Office (Excel, PowerPoint, Word)
- LMS
- Adobe
- Quickbooks
- Oracle
- ADP
- Networking and Partnership Development
- Employee Orientation
Certification
- CPE Auditing & Auditing - 09/22/2021
Languages
Spanish
Native or Bilingual
Volunteering
Chair - WGL Latino Empowerment and Diversity ERG
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Directed and supervised team of 83 engaged members.
- Led employee resource group in setting goals and strategies..
- Facilitated decision making by building consensus and developing solutions.
- Planned and coordinated large volume and wide variety of meetings, events and workshops.
- Implemented LEAD team plan, clarified roles of members and introduced new processes.
Co-Chair - WGL Latino Empowerment and Diversity ERG
- Aligned organizational objectives with company mission, by collaboratively developing integrated strategies with other ERG leaders.
- Managed teams of 50 members focused on improving Employee Resource Group initiatives.
- Grew LEAD team by sourcing well-qualified employees/members using new recruitment strategy.
Advisory Committee - Women’s Leadership Network (WLN) Employee Resource Group
- Served as advocate and ambassador for WLN by fully engaging, identifying and securing resources and partnerships to advance mission and goals.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Timeline
Sr. Operator Qualification Specialist
Washington Gas Light
06.2017 - Current
Office Manager/Training Administrator
NPL Construction
12.2015 - 06.2017
HR Assistant
JD Long Masonry
04.2012 - 12.2015
Associate of Arts - General Studies
Montgomery College
- CPE Auditing & Auditing - 09/22/2021
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