Lena Reisender
Shirley,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
14
14
years of professional experience
Work History
Cashier
Walmart
Shirley, New York
01.2024 - Current
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Sales Associate
Macys Department Store
151 West 34th Street, NY
01.2022 - 11.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
Sales Associate/Cashier
Macys Department Store
Manhattan, New York
07.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
Cashier
Trader Joes
Hoboken, New Jersey
06.2019 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/Grocery Stocker
Stop and Shop Supermarket
Jersey City, New Jersey
08.2010 - 11.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Lafayette High
Brooklyn New York06-1998
Skills
- Returns processing
- Product restocking
- Drawer balancing
- POS systems
- Cash handling expertise
- Customer service
- Cash handling and management
- Basic math
- Inventory restocking
- ID verification
- Cash register systems
- Identification checks
- Refunds and exchanges
- Money handling
- Customer service excellence
- Training and onboarding
- Cleaning and sanitizing
- Team collaboration
- Credit and cash transactions
- Multitasking and organization
- Cash drawer balancing
- Hospitality and accommodation
- Daily reporting
- Written and verbal communication
- Order packaging
- Cash handling
- Cash register operation
- Refund handling
- Merchandise exchange
Timeline
Cashier
Walmart
01.2024 - Current
Sales Associate
Macys Department Store
01.2022 - 11.2023
Sales Associate/Cashier
Macys Department Store
07.2021 - 12.2021
Cashier
Trader Joes
06.2019 - 11.2021
Cashier/Grocery Stocker
Stop and Shop Supermarket
08.2010 - 11.2012
GED -
Lafayette High