Lena Rothrock
Cranberry Township,PA
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Barista
Fueled
Cranberry, PA
04.2025 - Current
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Collaborated with team members to streamline workflow during peak hours.
- Implemented suggestions for improving drink presentation, enhancing overall customer experience.
- Trained new baristas on equipment operation and best practices for customer service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Swim Lesson Instructor
Myself
Cranberry, PA
06.2023 - 06.2025
- Developed tailored swim lesson plans to accommodate various skill levels and learning styles.
- Conducted one-on-one and group lessons, ensuring safety and engagement throughout sessions.
- Assessed student progress regularly, adjusting techniques to improve efficiency in learning outcomes.
- Coordinated class schedules and managed enrollment processes to optimize resource allocation.
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Taught daily swim instruction to students varying in ages and skill levels.
Lifeguard Volunteer
Local Pools
Cranberry, PA
06.2024 - 05.2025
- Monitored pool areas to ensure safety and compliance with regulations.
- Assisted in emergency response drills to enhance team readiness and effectiveness.
- Provided first aid to patrons, demonstrating quick decision-making and care.
- Educated swimmers on safety practices and pool rules to promote awareness.
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Educated swimmers on proper swimming techniques, promoting physical fitness and water safety awareness.
Bakery Manager
Sips and Sweets
Zelienople, PA
07.2022 - 04.2024
- Oversaw daily bakery operations to ensure product quality and consistency.
- Developed and implemented training programs for new staff members.
- Managed inventory levels to minimize waste and optimize costs.
- Coordinated production schedules to meet customer demand effectively.
- Enhanced display presentation to increase customer engagement and sales.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Education
Bachelor of Science - Biology
University of Kentucky
Lexington, KY12.2028
High School Diploma -
Seneca Valley Senior High
Harmony, PA05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Team leadership
- Safe food handling
- Food preparation
- Safe food handling practices
- Up-selling
Accomplishments
- Memorized ingredients and recipes for countless specialty drinks.
- Resolved product issue through consumer testing.
- Supervised team of three staff members.
Languages
French
Elementary
Extracurricular activities
- Swam for the all 4 years of High school
- On the golf team for 3 years
- NHS member
- Science Honor Society Member
Timeline
Barista
Fueled
04.2025 - Current
Lifeguard Volunteer
Local Pools
06.2024 - 05.2025
Swim Lesson Instructor
Myself
06.2023 - 06.2025
Bakery Manager
Sips and Sweets
07.2022 - 04.2024
Bachelor of Science - Biology
University of Kentucky
High School Diploma -
Seneca Valley Senior High