Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lena Stone

Auburndale,FL

Summary

Hello, I am currently a student at the University of Central Florida, in pursuit of a Bachelor of Science degree, with my major being Anthropology. My goal is to be able to continue my knowledge and the knowledge of others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress/Baker

Lavender and Lace Tearoom
09.2020 - Current
  • Help guests have a wonderful and welcoming experience
  • Waited on tables, serving food, drinks
  • Making hot tea
  • Cutting desserts
  • As a baker, I make desserts and help plan events like High tea that happen once a month
  • I also manage a clean and organized work space that meets health standards and helps me work to the best ability.

Front Desk Receptionist

Bella Viságe
06.2021 - 02.2022


  • Maintained workplace health and safety standards
  • Engaged in customer service and handling transactions
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Front Service Clerk/Cashier

Publix
03.2021 - 05.2021
  • Bag groceries for customers
  • Will help bring groceries to customer’s cars and put them in their cars for them
  • Clean cashiers
  • Get the groceries cart from the parking lot
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.

Substitute Teacher

Kelly Services
03.2020 - 04.2020
  • Continue the education of elementary students
  • Write notes and feedback for the teacher I filled in for
  • Cleaned off tables

Hostess

Crave & Copper
10.2019 - 10.2019


  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Associate

Modern Me Boutique
09.2018 - 04.2019
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Education

Bachelor of Science - Anthropology

University of Central Florida
Orlando, FL
05.2023

Associate of Arts -

Polk State College
Winter Haven, FL
05.2021

Certified Emergency Medical Technician (EMT) -

Polk State College
Winter Haven, FL
03.2021

High School Diploma -

Chain of Lakes Collegiate High School
05.2019

Skills

  • Excellent Communication
  • Planning and Coordination
  • Customer Services Skills
  • Inventory
  • Conflict Resolution
  • Adaptability
  • Ordering Procedures
  • Stocking and Replenishing
  • Self-Motivated
  • Active Listening
  • Decision-Making
  • Teambuilding
  • Flexible and Adaptable
  • Multitasking Abilities
  • Written Communication
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Attention to Detail
  • Critical Thinking
  • Problem-Solving

Certification

  • EMT - Certified Emergency Medical Technician
  • BLS- Basic Life Support

Timeline

Front Desk Receptionist

Bella Viságe
06.2021 - 02.2022

Front Service Clerk/Cashier

Publix
03.2021 - 05.2021

Waitress/Baker

Lavender and Lace Tearoom
09.2020 - Current

Substitute Teacher

Kelly Services
03.2020 - 04.2020

Hostess

Crave & Copper
10.2019 - 10.2019

Associate

Modern Me Boutique
09.2018 - 04.2019

Bachelor of Science - Anthropology

University of Central Florida

Associate of Arts -

Polk State College

Certified Emergency Medical Technician (EMT) -

Polk State College

High School Diploma -

Chain of Lakes Collegiate High School

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Lena Stone