Lena Sweet
San Diego,CA
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers
Overview
6
6
years of professional experience
Work History
ENROLLMENT SPECIALIST
The Charter School of San Diego
San Diego, California
09.2022 - Current
- As an enrollment specialist, I am constantly working with families to get their child the education they need. As an independent study program, it is my job to give the best of my ability to make the family feel as confident as possible in our program that a lot of other schools do not offer. This job requires multitasking, speaking on the phone with families, archiving documents, uploading PDF's into the students dashboards, answering emails daily, communicating with teachers and staff.
SALES REPRESENTATIVE
2Bella Boutique
San Diego, CA
03.2021 - 07.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.Improved overall customer purchasing experiences to promote steady revenue.Demonstrated product features to align with customer needs.Developed key customer relationships to increase sales.Contacted new and existing customers to outline benefits of products.
FLEX ASSOCIATE
Target
San Diego, CA
11.2020 - 01.2021
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.Collaborated with other departments to complete sales transactions.Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.Read orders to obtain item numbers and located merchandise in bins or on shelves.Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.Demonstrated great teamwork skills with staff members involved in production and transport.Packaged items with appropriate materials to prevent damage during shipping.Communicated effectively with members of public in often crowded and noisy environments.
SALES ASSOCIATE
Ace Uniforms
San Diego, CA
03.2020 - 10.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Sold various products by explaining unique features and educating customers on proper application.Built and maintained relationships with peers and upper management to drive team success.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Acted as initial contact in addressing customer concerns.Processed orders through company system and coordinated product deliveries.
Education
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - undefined
Southwestern Community College
Chula Vista, CACOMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -
Grossmont Community College
El Cajon, CAHIGH SCHOOL DIPLOMA - undefined
Eastlake High School
Chula Vista, CA01.2019
Skills
- Negotiation Tactics
- Time Management
- Quick Learner
- Data Entry
- Teamwork and Collaboration
- Heavy Lifting
- Shipping and Receiving
- Equipment Operation
- Stocking and Replenishing
- Opening and Closing Procedures
- Processing Payments
- Stock Management
- Product Merchandising
- Customer Needs Assessment
Timeline
ENROLLMENT SPECIALIST
The Charter School of San Diego
09.2022 - Current
SALES REPRESENTATIVE
2Bella Boutique
03.2021 - 07.2021
FLEX ASSOCIATE
Target
11.2020 - 01.2021
SALES ASSOCIATE
Ace Uniforms
03.2020 - 10.2020
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - undefined
Southwestern Community College
HIGH SCHOOL DIPLOMA - undefined
Eastlake High School
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) -
Grossmont Community College