Keishawna Hart
Crowley,LA
Summary
Enthusiastic customer service representative seeking Administrative opportunities. High customer service satisfaction rates. Ability to work in fast-paced environment & always willing to learn more. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist
Papa-Remote
12.2021 - Current
- Inbound/Outbound Enrollment specialist
- Create enrollment files for members of major health insurance companies
- Data entry
- Create member accounts for scheduling & billing
- Provide 5 star customer service experience
- Use Google Docs for all paperwork request for Papa inc
- Schedule appointments for caregivers & members
- File caregiver and member dissatisfaction tickets through Zendesk.
Remote Customer Service Representative
Alorica-Rayne, LA
10.2020 - 06.2021
- Inbound calls customer service
- Perform daily task with kind demeanor & timely fashion with goal of providing top tier customer service
- Assist customers daily with device or account issues
- Navigate through multiple programs to complete task at hand
- Data entry
- Process payments.
Child Care Assistant
First Steps Development Center-Opelousas, LA
11.2019 - 01.2020
Worked with teachers to ensure effective learning
- Maintained a safe and clean environment for children to spend their time learning and playing
- Interact with all children, parents & staff in a professional manner
- Assisted in the preparation of meals
- Prepared weekly meal plan
- Maintained a tidy environment
- Oversaw emotional concerns
- Lead & assist with daily activities.
- Kept children between ages of 3 and 10 safe and secure with vigilant oversight.
Education
High school diploma -
Morgan City High School
Morgan City, LASkills
- Negotiation
- Salesforce
- Account Management
- Google Docs
- Cold Calling
- Inside Sales
- Business Development
- Telemarketing
- Sales
- Customer service
- Supervising experience
- Zendesk
Timeline
Enrollment Specialist
Papa-Remote
12.2021 - Current
Remote Customer Service Representative
Alorica-Rayne, LA
10.2020 - 06.2021
Child Care Assistant
First Steps Development Center-Opelousas, LA
11.2019 - 01.2020
High school diploma -
Morgan City High School
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