Taznasha Williams
Sanford,FL
Summary
Dynamic and results driven professional with extensive experience in customer service, account management, and financial analysis and health insurance. Skilled in managing high-volume accounts, optimizing processes, and ensuring regulatory compliance. Proven ability to strengthen client relationships, improve operational efficiency, and drive revenue growth.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
Humana
Remote
07.2025 - Current
- Facilitated enrollment processes to ensure accurate and timely application submissions.
- Assisted members in understanding plan options and benefits through comprehensive support.
- Coordinated communication between departments to streamline
- Updated, entered, and reviewed customer data.
Account Specialist
JPMorgan Chase & Co.
Lake Mary, FL
11.2023 - Current
- Managed a portfolio of 200+ accounts monthly, ensuring accurate and timely invoicing.
- Improved cash flow efficiency by reducing discrepancies by 15%, enhancing financial performance.
- Strengthened client relationships, resulting in a 20% increase in customer retention.
- Produced detailed financial reports, tracking revenue streams and operational expenses.
Legal Assistant
Mandarich Law Firm
Remote
05.2023 - 11.2023
- Assisted in collection litigation, including preparing legal documents and coordinating filings.
- Filed motions and scheduled court dates, ensuring timely case progression.
- Worked closely with judges and judges’ assistants, facilitating efficient communication and case management.
Legal Assistant
Erdel, Owings, Tanzey & Newton P.C.
Mexico, MO
07.2022 - 04.2023
- Assisted in drafting and filing 50+ legal documents, including appeals, motions, and petitions.
- Conducted legal research, contributing to successful case resolutions.
- Maintained and updated case records, ensuring accuracy and accessibility.
- Provided administrative and client support, streamlining scheduling and communication.
Support Specialist
The Bluffs
Columbia, MO
07.2019 - 06.2022
- Assisted in office management and administrative projects, ensuring timely execution.
- Managed patient documentation and scheduling, enhancing workflow efficiency.
- Provided front-desk support, handling guest accounts and check-in processes.
Client Care Specialist
Cagney Global Logistics
Mexico, MO
07.2016 - 10.2018
- Coordinated with van lines and airlines to ensure on-time shipment deliveries.
- Managed purchase orders and invoices, ensuring accuracy in financial transactions.
- Addressed and resolved customer inquiries, enhancing service delivery quality.
- Processed bills of lading, ensuring timely and compliant shipment processing.
Education
Some College Coursework - undefined
Moberly Area Community College
Moberly, MO08.2014
High School Diploma - undefined
Mexico High School
Mexico, MO01.2013
Skills
Microsoft Office Suite
Data Entry
Workflow Optimization
Customer & Client Relations
Negotiation
Legal Research
Litigation Support
Timeline
Enrollment Specialist
Humana
07.2025 - Current
Account Specialist
JPMorgan Chase & Co.
11.2023 - Current
Legal Assistant
Mandarich Law Firm
05.2023 - 11.2023
Legal Assistant
Erdel, Owings, Tanzey & Newton P.C.
07.2022 - 04.2023
Support Specialist
The Bluffs
07.2019 - 06.2022
Client Care Specialist
Cagney Global Logistics
07.2016 - 10.2018
Some College Coursework - undefined
Moberly Area Community College
High School Diploma - undefined
Mexico High School