Serena Kialoa
Houston,TX
Summary
Highly-motivated and organized professional with desire to take on new challenges. Possessing an exceptional work ethic, adaptability and desire to expand my skills while facilitating company growth. Demonstrating high level of ownership in fast-paced deadline driven environments to manage goals and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Big Brothers Big Sisters
Houston, TX
05.2024 - Current
- Assisted volunteers, children, and parents with completing enrollment documents, such as professional and personal references, confidentiality agreement forms, training, and match agreement forms.
- Maintained up-to-date knowledge of changes in safety policies, procedures, and regulations.
- Verified all required documentation prior to enrolling volunteers and children.
- Conducted 2-hour interviews with volunteers interested in Big Brothers Big Sisters programming.
- Writing structured assessments that analyze volunteer and child eligibility for various programs.
- Performed administrative tasks, such as scheduling appointments and organizing documents.
- Coached volunteers, parents, and children on safety procedures, rules, and regulations of programming.
- Conducted in-person training presentations to volunteers.
Volunteer Engagement Manager
Big Brothers Big Sisters of Houston
Houston, TX
05.2023 - Current
- Develop and implement successful strategies for increasing volunteer engagement within the community.
- Conduct outreach activities to engage local community stakeholders and increase awareness of organization services.
- Coordinate with other departments to ensure successful execution of community events.
- Facilitate workshops on topics related to community building, civic engagement, and social justice.
- Organize meetings with key stakeholders to discuss current initiatives and develop new ideas for collaboration.
- Participate in networking events focused on connecting organizations working towards similar goals.
- Built partnerships with local businesses, government agencies, schools., to support our mission.
- Implement community outreach and engagement plans to reach vulnerable communities.
- Track data using spreadsheets to record inquiries, phone calls and canvassing.
- Work closely with staff members in designing creative campaigns for promoting upcoming events or programs.
- Maintain up-to-date records regarding contacts, resources, materials., related to all aspects of public engagement work.
- Prepare reports on outcomes from community engagement initiatives as well as recommendations for future action items.
- Track progress on various projects related to community engagement initiatives.
Houston Community Engagement VISTA
Girls Empowerment Network
Houston, TX
03.2022 - Current
- Build relationships within the community through volunteers, interns, work study students, and corporate partners
- Create social media content through graphics, flyers, and presentations promoting Girl Connect programs, work-study students, and intern students
- Promote youth voices through outreach and Rally Cry Zine design
- Co-facilitate corporate presentations focused on the mission and values of Girls Empowerment Network
- Recruit and train volunteers, interns, and work-study students
- Co-facilitate volunteer trainings
- Hold discovery meetings with potential partners to create long lasting relationships with the organization.
Hair Stylist
The Upper Hand Salon
Houston, TX
10.2018 - 10.2022
- Manage Stylist Social Media (Instagram, TikTok, Facebook)
- Conduct consultations with clients
- Organizing and managing salon station
- Creating relationships with clients
- Shampoo and Gloss clients
- Provide excellent customer service in fast-paced environment
- Managing inventory orders
- Keyholder.
Lash Consultant
Amazing Lash Studio
Cypress, TX
03.2018 - 10.2018
- Greet clients and walk through procedures
- Check clients in and out
- Sale lash approved products
- Keep salon clean
- Keyholder
- Proficiency in Microsoft, google docs.
Shift Leader
Salata
Houston, TX
03.2015 - 03.2018
- Providing excellent customer service
- Multitasking taking orders and cashing out customers
- Key holder.
Junior Vocal Educator
All About Music and Arts
Houston, TX
10.2012 - 05.2013
- Created lesson plans for students
- Taught children to play guitar and gave vocal training
- Was recommended by some of my students to others.
Education
Bachelor's in Sociology - Minor in Women and Gender Studies
University of Houston
Houston, TXCosmetology License in Cosmetology -
The Aveda Institute
General Studies -
Lone Star College-Cyfair
High school or equivalent -
Cy-Fair High School
Skills
- Microsoft Office Suite
- Customer Service
- Facilitation & Presentation
- Management
- Business Administration
- Customer Relationship Management (CRM)
- Social Media Design
- Lead Generation
- Recruiting
- Community Liaison
- Verbal and Written Communication
- Mentoring
Certification
- ServSafe Food Handler
- Cosmetology License
Additional Information - Volunteer
- Big Sister at Big Brothers Big Sisters - Dec 2023
- Star of Hope May 2015
- Livelihood Tree Planting Jan 2022
- Fundraising for Sociology Club Cotton Candy Event 2014
Groups
Sociology Club
Awards
UH Ignite Mentorship Program - Mentee, 12/2015 UH Ignite Leadership Program -Mentor, 01/2017
Timeline
Enrollment Specialist
Big Brothers Big Sisters
05.2024 - Current
Volunteer Engagement Manager
Big Brothers Big Sisters of Houston
05.2023 - Current
Houston Community Engagement VISTA
Girls Empowerment Network
03.2022 - Current
Hair Stylist
The Upper Hand Salon
10.2018 - 10.2022
Lash Consultant
Amazing Lash Studio
03.2018 - 10.2018
Shift Leader
Salata
03.2015 - 03.2018
Junior Vocal Educator
All About Music and Arts
10.2012 - 05.2013
Bachelor's in Sociology - Minor in Women and Gender Studies
University of Houston
Cosmetology License in Cosmetology -
The Aveda Institute
General Studies -
Lone Star College-Cyfair
High school or equivalent -
Cy-Fair High School
Similar Profiles
Trevon CountrymanTrevon Countryman
Inventory Manager at Big Brothers Big Sisters of Johnson CountyInventory Manager at Big Brothers Big Sisters of Johnson County
Chia Vang CarverChia Vang Carver
Finance Coordinator at Big Brothers Big Sisters Twin CitiesFinance Coordinator at Big Brothers Big Sisters Twin Cities
Rebecca MeyerRebecca Meyer
Matching and Enrollment Specialist at Big Brothers Big SistersMatching and Enrollment Specialist at Big Brothers Big Sisters
Carly SaundersCarly Saunders
Community Resource Navigator at AmeriCorps (Big Brothers Big Sisters)Community Resource Navigator at AmeriCorps (Big Brothers Big Sisters)
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District