Lena Sylalom
Des Moines,IA
Summary
Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Freedom Equity Group
07.2023 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold life, and annuity products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Developed and implemented promotional strategies to increase customer base.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
SENIOR ADMINISTRATIVE ASSISTANT – CMO STRATEGY & INSIGHT
PRINCIPAL FINANCIAL GROUP
04.2022 - 06.2023
- Assist with international and domestic travel arrangements.
- Coordinate meeting spaces with enterprise business partners.
- Growth and development strategies within administrative teams.
- Collaborated with the international marketing administration to coordinate meetings.
- Knowledgeable in global enterprise strategies and scheduling.
- Maintain global brand spending for international markets.
- Assisted Foundation/Community team with external and internal events.
- Assisted enterprise accounting team to reconcile the Foundation’s monthly expenses.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coordinated office activities and public events.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Expertly coordinated logistics for functions both within and outside of organization.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Arranged business travel details for company employees per supervisor requirements.
- Acquired proper equipment, refreshments and supplies for meetings.
LEGAL ASSISTANT
MONSOON ASIAN & PACIFIC ISLANDERS IN SOLIDARITY
11.2021 - 04.2022
- Language interpretation on behalf of survivors
- Draft legal intake for attorney & team
- Create client matters into CLIO platform
- Draft initial petitions for dissolution
- Draft motions and orders for civil legal matters
- Meet with clients to discuss legal documents
- Schedule appointments between clients, attorneys & advocates
- Create agendas and conduct weekly meetings
- Work closely with Advocates to ensure legal accuracy of documents filed
- Maintain and manage caseloads until legal matters are closed and case filings are finalized
- Direct communication with clerk administration to schedule for hearings and trials
- Attend court hearings when needed
- Direct contact with the county attorney’s office
- Legal research of family law codes in Iowa and other states
- Create presentation and training materials
- Conduct monthly legal training with advocates
- Assist with Violence Against Women Act (VAWA) petitions & applications
- Knowledgeable in Criminal, Civil & Immigration laws and procedures
- Co-advocacy with partnering organizations
- Assist underserved communities
- Provide life skills development, resources and referrals for survivors
- Knowledgeable about domestic violence; gender-based violence; Asian, Native Hawaiian and/or Pacific Islander communities; cultural competency
- Assist with data tracking
- Organize and implement statewide legal clinics
- Knowledgeable in creating flyers and marketing materials and strategies.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Assisted attorneys with reviewing and organizing witness reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Attended court hearings and depositions to take notes and document proceedings.
- Created weekly, monthly, and quarterly expense reports.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Contacted witnesses to testify under oath at court hearings.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
DIRECT SERVICES/COMMUNITY OUTREACH COORDINATOR
MONSOON ASIAN & PACIFIC ISLANDERS IN SOLIDARITY
01.2015 - 11.2021
- Intake meeting with new clients.
- Assist clients with basic needs.
- Knowledgeable in MEDICAID, DHS and VAWA processes.
- Schedule and attend court hearings with clients.
- Interpret on behalf of clients for judges and attorneys.
- Attend monthly meetings with other partnering organizations and coalitions.
- Manage survivor caseloads.
- Manage data entry for ICADV tracking.
- Create marketing materials via Canva.
- Develop new concepts for outreach events.
- Organize monthly community outreach events.
- Manage social media sites and newsletter updates.
- Create event task lists for the team.
- Manage budget and oversee events.
- Assist with fundraising efforts.
- Participate in yearly Domestic Violence training with Iowa State Patrol & law enforcement.
- Familiar with presentations and public speaking.
- Connected individuals with available and relevant resources.
- Developed presentations for public events, community groups and school assemblies.
- Developed presentations and media to promote community resources at seminars and other local events.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Wrote content for newsletters, social media pages and informational packets.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Education
Science in Legal Support and Services
Purdue University Global
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Des Moines Area Community College
01.2002
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Lincoln High School
01.2001
Skills
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
- Travel coordination
- Presentation development
- Scheduling services
- Excellent interpersonal skills
- Package routing
- Reception management
- Meeting planning proficiency
- Scheduling and calendar management
Certification
- License Life Insurance Producer - 2 Years
Languages
Thai
Native or Bilingual
Timeline
Independent Insurance Broker
Freedom Equity Group
07.2023 - Current
SENIOR ADMINISTRATIVE ASSISTANT – CMO STRATEGY & INSIGHT
PRINCIPAL FINANCIAL GROUP
04.2022 - 06.2023
LEGAL ASSISTANT
MONSOON ASIAN & PACIFIC ISLANDERS IN SOLIDARITY
11.2021 - 04.2022
DIRECT SERVICES/COMMUNITY OUTREACH COORDINATOR
MONSOON ASIAN & PACIFIC ISLANDERS IN SOLIDARITY
01.2015 - 11.2021
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Des Moines Area Community College
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Lincoln High School
Science in Legal Support and Services
Purdue University Global
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