Lena Williams
Broken Arrow
Summary
Hardworking employee with strong customer service, multitasking, and time management skills. Dedicated to creating a positive and memorable experience for every customer. Dependable in solving problems, eager to learn new skills, and open to constructive feedback to grow and improve.
Overview
2027
2027
years of professional experience
2026
2026
years of post-secondary education
Work History
ECOM
Scheels
Tulsa
09.2025 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Fulfilled online orders by picking, packing, and preparing items for shipment or store pickup.
- Participated in team meetings to discuss goals, performance, and ways to improve workflow.
- Ensured accuracy and quality when processing orders to meet company standards and customer expectations.
Sales Associate
Tilly’s
Tulsa
06.2024 - 09.2025
- Assisted customers in finding desired products and provided exceptional service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated the cash register and processed transactions efficiently and accurately.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
Server
Steak ‘n Shake
Broken Arrow
- Provided excellent customer service in a fast-paced dining environment.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to ensure smooth restaurant operations.
- Took customer orders and communicated special requests to the kitchen.
- Addressed customer inquiries and resolved issues professionally and quickly.
Education
Broken Arrow High School
Broken Arrow, OKSkills
- Customer service
- Team collaboration
- Time management
- communication
- Problem resolution
- Responsible
- Adaptability
- Active listening
- Fast learner
Timeline
ECOM
Scheels
09.2025 - 04.2026
Sales Associate
Tilly’s
06.2024 - 09.2025
Server
Steak ‘n Shake
Broken Arrow High School