LeNair Munden

• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Prepared financial statements to provide results of operations, financial position and cash flow.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Monitored accounts to verify compliance with payment terms and schedules.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Generated monthly accounts receivable reports to submit developments for management review.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Developed and implemented strategies to improve collection processes and reduce overdue payments.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Submitted cash and check deposits and generated cash receipts to record money received.

• Corrected, completed and processed claims for multiple payer codes.
• Maintained accurate records of customer payments.
• Assisted in reconciling deposit and patient collections.
• Audited and corrected billing and posting documents for accuracy.
• Processed billing calls and answered questions from patients and third-party carriers.
• Collaborated with customers to resolve disputes.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.
• Processed online and paper appeal submissions and refund requests.
• Compiled and tracked outstanding balances owed to medical facilities.

● Managed Front Desk patient operations and resolved billing issues

● Accurately posted Cash Receipts to proper patient accounts

● Telephoned and corresponded with companies regarding unpaid claims to obtain settlement of claim

● Responsible for maximizing departmental revenue by implementing and managing strategies to collect monies due for designated payers.

● Identified and tracked third party rejection types to determine rejection patterns

● Identified and tracked other patterns that result in non-payment of claims

● Kept financial status of records of patient's accounts and status of collection efforts.

● Investigated incorrect billings due to charges or credits on patient's accounts, and prepared written instructions for corrections.

● Charged with patient collections and re-billing various insurance companies; formulated Appeal letters

● Created and implemented a billing & instructional manual for new employees

● Responsible for maximizing departmental revenue by implementing and managing strategies to collect monies due for designated payers.

● Identified and tracked third party rejection types to determine rejection patterns

● Identified and tracked other patterns that result in non-payment of claims

● Performed post payment reviews to obtain correct reimbursement as needed

● Provided written reviews to third party payers

● Coordinated claim appeal process

● Telephoned and corresponded with companies regarding unpaid claims to obtain settlement of claim.

● Investigated incorrect billings due to charges or credits on patient's accounts, and prepared written instructions for corrections.

● Maintained solid knowledge of Insurance changes and updated in the registration department

● Coordinated and/or conducted communication between UPHS physicians and third-party payers

● Reviewed/Validated UPHS patient demographic and insurance data according to Patient Registration standards

● Validated enrollment and identified financial responsibility prior to utilization of service

● Responsible for maximizing departmental revenue by implementing and managing strategies to collect monies due for designated payers.

● Telephoned and corresponded with companies regarding unpaid claims to obtain settlement of claim.

● Performed post payment reviews to obtain correct reimbursement as needed

● Provided written reviews to third party payers

● Coordinated claim appeal process

● Responsible for obtaining and tracking referrals/authorizations

● Accurately posted Cash Receipts to proper patient accounts and acted as support for Billing Manager.

● Maintained UPHS Registration Certifications (SMS/IDX/APM)

● Oversaw and trained fifteen collection representatives resulting in significant improvements in productivity and overall collection strategy.

● Planned and coordinated workload for subordinated, created and provided collection productivity reports to Senior Supervisor and Operational Manager and worked closely with Billing, and Insurance Verifications.

● Interpreted work procedures for subordinates and monitored work for accuracy, efficiency, best practices, and conformity of standards.

● Telephoned and corresponded with companies regarding unpaid claims to obtain settlement of claim.

● Located and notified patients of delinquent accounts, attempting to secure payment using postal services and telephone communications.

● Kept financial status of records of patients accounts and status of collection efforts.

● Investigated incorrect billings due to charges or credits on patient's accounts, and prepared written instructions for corrections.

● Recovery of past due revenue on accounts 120 days' delinquent

● Processed of Credit Card Payments Via E-Care Website

● Updated email, physical address, telephone numbers and contact information

● Recommended disconnections of any potential fraud/excessive usage/skip payment accounts

● Maintained logs of disconnect and collection agency recommendations

● Handled return checks and mail return

● Maintained own filing and daily folder for 120-day portfolio

● Accounts Receivable for C.O.D Customers using Alpha LAN Systems

● Created review and discrepancy reports for Month End Totals

● Cash Posting of UPS remittance {$1,301.394.00} monthly average

● Traced of Parcels and Payments with UPS and Fed-Ex Online Shipping

● Processed of claims for lost and/or damaged merchandise with UPS and Fed-Ex

● Recovered of past due revenue on existing customer base

● Monitored customer activity i.e., releasing/holding of customers' orders

● Investigation of disputed invoices and credits to resolve open balances