Lenette Hogan
Massapequa
Summary
Dynamic customer service professional with a proven track record excelling in call handling and problem-solving. Recognized for enhancing customer satisfaction through tailored support and effective communication. Skilled in CRM software, I consistently deliver high-quality service, ensuring first-call resolution and fostering loyalty among clients.
Overview
14
14
years of professional experience
Work History
Customer Support Advisor
Dollar Energy Fund
07.2022 - 04.2025
- Informed people with lower incomes about ways to avoid termination with utilities and implemented expert funding recommendations.
- Delivered accurate information through various communication channels including phone calls, emails, and live chat,
- Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
- Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Customer Service Sales Representative
IKEA
05.2019 - 06.2022
- Helping with a range of duties each day and working with other departments to offer support as needed.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Completed opening and closing functions to meet operational needs.
Receptionist
Omega Security
01.2015 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Sam's Club
04.2013 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
Bank of America
07.2011 - 06.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Arts - Interdisciplinary Studies
Point Park University
Pittsburgh, PA04-2025
High School Diploma -
Copiague High School
Copiague, NY06-2007
Skills
- CRM software
- Call handling
- Customer service excellence
- Shipping and receiving
- Data management
- Inbound call answering
- Problem-solving
- Time management
Timeline
Customer Support Advisor
Dollar Energy Fund
07.2022 - 04.2025
Customer Service Sales Representative
IKEA
05.2019 - 06.2022
Receptionist
Omega Security
01.2015 - 03.2018
Customer Service Representative
Sam's Club
04.2013 - 03.2015
Bank Teller
Bank of America
07.2011 - 06.2013
Bachelor of Arts - Interdisciplinary Studies
Point Park University
High School Diploma -
Copiague High School
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