Lenia Gillilan
Reno,NV
Summary
Talent acquisition professional with substantial experience in recruiting top talent across diverse industries. Proven ability to drive hiring processes efficiently and foster team collaboration to achieve strategic goals. Known for adaptability and reliability, with strong skills in candidate assessment and relationship management.
Overview
10
10
years of professional experience
Work History
Sr Talent Acquisition Partner
Tarian Group
05.2022 - Current
- Maintained accurate records of all recruitment activities in applicant tracking system.
- Coordinated interviews with hiring managers and prospective employees.
- Collaborated with Human Resources team members to ensure compliance with federal, state, and local employment laws.
- Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company.
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.
- Ensured that all pre-employment requirements were met prior to extending offers of employment.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Managed full-cycle recruiting process, ensuring a positive candidate experience from initial contact through onboarding.
- Mentored junior team members, providing guidance on best practices in talent acquisition and fostering their professional growth.
Claims Representative
Sedgwick Claims Management
02.2021 - 05.2022
- Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
Collections Representative
Harley Davidson Financial Services
08.2020 - 02.2021
- Managed approximately 200 inbound and outbound calls daily.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
- Advised debtors on payment options and set up payment plans.
- Handled irate customers smoothly to achieve performance targets.
- Utilized skip tracing resources such as background checks and loan documents.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Located debtors by utilizing skip tracking and other strategies.
- Received payment and posted to appropriate customer accounts.
Health Support Aide
Alta Rehabilitation
12.2019 - 03.2020
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurses.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients, consulting with nurses to address concerns and protect each person from any harm.
Customer Service Representative, Sales
Nova Tile And Stone
04.2017 - 12.2019
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Helped and guided customers in picking out and ordering materials for their homes such as countertops, flooring, trim pieces, etc.
- Answering phone calls and emails to assist customers in a timely manner.
Customer Service Representative
Smiths Food And Drug Stores
08.2015 - 03.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Assisted customers with paying their bills, sending money via Western Union and handling refunds and exchanges of items in the store.
Education
High School Diploma -
Silver State Charter School
Carson City, NV06.2014
Skills
- Relationship development
- Sales expertise
- Complaint resolution
- Administrative support
- Multi-line phone talent
- Money handling abilities
- Order fulfillment
- Records management
- Call center background
- Data entry
- Medical terminology
- Documentation research
- Documentation skills
- Outstanding clerical abilities
- Filing and data archiving
- Order processing
- Technologically savvy
- Candidate pipeline development
- Candidate pre-screening
- iCIMS Applicant Tracking software
- Project recruiting
- Resume scanning
Timeline
Sr Talent Acquisition Partner
Tarian Group
05.2022 - Current
Claims Representative
Sedgwick Claims Management
02.2021 - 05.2022
Collections Representative
Harley Davidson Financial Services
08.2020 - 02.2021
Health Support Aide
Alta Rehabilitation
12.2019 - 03.2020
Customer Service Representative, Sales
Nova Tile And Stone
04.2017 - 12.2019
Customer Service Representative
Smiths Food And Drug Stores
08.2015 - 03.2017
High School Diploma -
Silver State Charter School