Lenin Isabel
Tampa
Summary
Technical Project Manager with over 15 years of experience in leading cross-functioxnal teams and executing enterprise software projects for major firms including PricewaterhouseCoopers and ConnectWise. Demonstrated success in managing stakeholder relationships and delivering solutions for over 100,000 global users. Proficient in Agile/Scrum methodologies, budget oversight, and aligning technical deliverables with business requirements. Recent completion of Project Management program at University of South Florida and pursuing CAPM certification by February 2026.
Overview
15
15
years of professional experience
Work History
Contract CRM Specialist
Revive Connects
Tampa
11.2025 - 11.2025
- Managed automation implementation projects from requirements gathering through deployment.
- Coordinated workflows across calendars, forms, email, and SMS systems using Make.com and GoHighLevel platforms.
- Identified areas where processes could be improved or automated within the CRM system.
UX and Digital Designer
PricewaterhouseCoopers
Tampa
03.2020 - 06.2025
- Coordinated with cross-functional teams of 15+ stakeholders including senior management, product managers, data analysts, and developers to deliver enterprise application projects on schedule.
- Led user research initiatives to gather requirements and validate design concepts, ensuring alignment between business goals and technical feasibility.
- Managed design-to-development handoff process for internal sharepoint site creating wireframes, user flows, and specifications that enabled seamless implementation and maintained quality through production.
- Facilitated stakeholder alignment on user-centered design principles across all project deliverables.
Senior UX Designer
Just Click It Digital Marketing
Largo
12.2018 - 03.2020
- Managed 20+ client UX projects from discovery to launch for healthcare and professional services companies, delivering solutions within 1-2 week timelines that increased conversion rates by average of 35% (measured via heatmaps and Google Analytics over 60-90 day periods).
- Coordinated design-to-development workflows across multiple concurrent projects, troubleshooting software issues and technical hiccups to maintain delivery schedules and client expectations.
- Improved internal workflow efficiency, implementing Figma and InVision collaboration processes that reduced design iteration cycles from 4-5 days to 1-2 days (30% improvement in turnaround time).
- Led Share for my Care website project that generated $2.3M in fundraising revenue within 6 months of launch through strategic UX optimization and user-centered design approach.
- Presented design strategies to clients, effectively communicating design rationale and managing feedback cycles to align solutions with their business objectives.
Digital Designer
McNICHOLS
Tampa
07.2017 - 02.2018
- Managed B2B ecommerce platform design updates serving manufacturing clients across 19 service locations, coordinating with development team and navigating stakeholder requirements for implementation.
- Improved email marketing performance by 25% through responsive design implementation, increasing open rates and click-through rates for customer communications.
- Managed stakeholder expectations across competing priorities, presenting design rationale and navigating feedback cycles to maintain project momentum despite organizational constraints.
Web Designer
ConnectWise
Tampa
03.2011 - 07.2017
- Optimized lead generation for B2B SaaS products (ConnectWise, Quosal, LabTech) serving 100,000+ global users by continuously improving landing pages, ebooks, and email campaigns for conversion performance.
- Built scalable design system of 26 responsive email templates adopted across marketing organization, enabling faster campaign launches and consistent brand experience across multiple product lines.
- Coordinated with engineering teams on product releases, collaborating with 10 developers and 5 product owners to deliver landing pages, interactive features, and digital assets aligned with sprint cycles.
- Introduced technical innovation by learning JavaScript and jQuery to create animations, interactive landing pages, and microanimations, presenting concepts to leadership and gaining approval for implementation.
- Evolved from graphic designer to multi-discipline digital designer, expanding capabilities across web design, email marketing, animation, and front-end development over 6-year tenure.
- Established reputation for high-quality deliverables (recognized as "Captain Ebook" for consistently exceptional ebook design) while maintaining rapid production speed across multiple concurrent campaigns.
- Collaborated with cross-functional team of 20+ members (6 designers, 10 developers, 3 copywriters, 5 product owners, 2 PPC specialists) to deliver digital marketing assets supporting 3 B2B SaaS products serving 100K+ users globally.
Education
Bachelor of Arts - Web Development
International Academy of Design And Technology
Tampa, FL12-2004
Skills
- Jira
- Azure DevOps
- Trello
- Basecamp
- Slack
- Microsoft Teams
- Zoom
- Google Workspace
- GoHighLevel
- Makecom
- CRM software
- Google Analytics
- Excel
- Google Sheets
- PowerPoint
- Google Slides
- Figma
- Adobe Creative Suite
- Canva
- Agile
- Waterfall
Timeline
Contract CRM Specialist
Revive Connects
11.2025 - 11.2025
UX and Digital Designer
PricewaterhouseCoopers
03.2020 - 06.2025
Senior UX Designer
Just Click It Digital Marketing
12.2018 - 03.2020
Digital Designer
McNICHOLS
07.2017 - 02.2018
Web Designer
ConnectWise
03.2011 - 07.2017
Bachelor of Arts - Web Development
International Academy of Design And Technology