LENIN PERREAUX CAPOIS
Newark,NJ
Summary
Obtain a position where I may contribute productively with my skills and knowledge while at the same time contributing to the bottom line of the company goals.
With my vast experience in aviation management and operational experience I am confident that I can be a great asset in your company.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
United Ground Express
Newark, NJ
03.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
AGM
Swahili Village Bar And Restaurant
Newark, NJ
02.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ramp Supervisor
Worldwide Flight Services
Newark, NJ
06.2016 - 02.2021
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Maintain accurate records of all ramp activities for reporting purposes.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Led continuous improvement initiatives for ramp processes, identifying opportunities for cost savings and improved efficiency.
- Created load plans and performed calculations to prepare for assigned flights.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Assisted in the development of annual budgets by providing detailed cost analysis based on historical data trends.
- Guided aircraft into and out of parking positions using hand signals.
Automation Senior Supervisor
ABM Aviation
Newark, NJ
06.2015 - 05.2016
- Streamlined operations, conducting regular maintenance checks on all automated systems to ensure optimal performance.
- Collaborated with cross-functional teams to identify areas for improvement within existing automation systems.
- Maintained detailed records of daily activities, facilitating accurate reporting for upper management review and decision-making purposes.
- Optimized production rates with the development of automated machinery and equipment upgrades.
- Implemented safety protocols and guidelines, maintaining a safe working environment for all staff members.
- Developed strong relationships with vendors and suppliers, negotiating contracts for the procurement of necessary automation components.
- Increased operational efficiencies by collaborating closely with engineering teams during design phases of new manufacturing line installations.
- Assisted in budget planning and cost analyses, identifying opportunities for cost savings within the automation department.
- Demonstrated leadership skills by directing a team of skilled technicians in executing various tasks related to system programming, installation, testing, and commissioning.
- Spearheaded the successful integration of new technology platforms into existing production lines to further enhance overall manufacturing capabilities.
Account Manager
Primeflight Aviation Services
Newark, NJ
11.2013 - 09.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Office Manager
Carmen Carrillo Law Office
Newark, NJ
06.2012 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
LICEO TIBURCIO MILLA LÓPEZ
La Romana, D.R.UFEC UNIVERSITY LA ROMANA HOTEL MANAGEMENT
La Romana, D.R.Customer Service in Drinks and Food Handling -
JOHNSON AND WALES UNIVERSITY (Extension in Casa de Campo)
La Romana, D.R.04.2003
Diploma - English
Pollantis Institute
La Romana Dominican Republic 01.1995
Skills
- Bilingual: Fluent in Spanish
- OSHA TRAINING
- Customer Service
- Italian
- Management training
- Safety Training Program
- Hazard management
- Heat Illness prevention
- Human trafficking
- Location Safety Awareness
- Ramp General Safety
- Análisis Training Program
References
- Josie Ortiz, 201.892.7530
- Neil Titus, 479.877.3203
- James Fluellen, 203.908.7149
Languages
Spanish
Native or Bilingual
Italian
Limited Working
English
Full Professional
Timeline
Supervisor of Operations
United Ground Express
03.2023 - Current
AGM
Swahili Village Bar And Restaurant
02.2022 - 12.2022
Ramp Supervisor
Worldwide Flight Services
06.2016 - 02.2021
Automation Senior Supervisor
ABM Aviation
06.2015 - 05.2016
Account Manager
Primeflight Aviation Services
11.2013 - 09.2015
Office Manager
Carmen Carrillo Law Office
06.2012 - 05.2015
High School Diploma -
LICEO TIBURCIO MILLA LÓPEZ
UFEC UNIVERSITY LA ROMANA HOTEL MANAGEMENT
Customer Service in Drinks and Food Handling -
JOHNSON AND WALES UNIVERSITY (Extension in Casa de Campo)
Diploma - English
Pollantis Institute