Isabella Garcia
Fort Lauderdale,FL
Summary
Motivated and skilled professional with a Bachelor's degree in Marketing and extensive experience in the hospitality industry. Proven track record of leadership, training, and customer service excellence. Seeking to leverage my skills and experience in a dynamic marketing role.
Overview
4
4
years of professional experience
Work History
Server
The Cheesecake Factory
Sunrise, Florida
03.2022 - Current
- Delivered exceptional customer service in a fast-paced environment, contributing to high levels of customer satisfaction.
- Trained and mentored new hires across various positions, enhancing team performance and service quality.
Cashier
The Cheesecake Factory
Sunrise, Florida
08.2021 - 03.2022
- Managed transactions efficiently while maintaining accuracy and attention to detail.
- Assisted in resolving customer inquiries and complaints, demonstrating strong problem-solving skills.
- Prepared and presented baked goods to maintain the restaurant's high quality standards.
- Collaborated with kitchen staff to streamline production processes.
Host
The Cheesecake Factory
Sunrise, Florida
01.2021 - 08.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed waitlists and optimized seating arrangements for efficiency.
Education
BBA - Marketing
Florida International University
Miami, FL12-2023
Associate of Arts - Marketing
Broward College
Fort Lauderdale, FL08-2021
Skills
- Customer Service & Guest Relations: Expertise in engaging guests, managing relations, and enhancing experiences
- Project & Time Management: Proficient in managing projects efficiently while prioritizing tasks
- Communication & Critical Thinking: Strong verbal and written communication skills with effective problem-solving abilities
- Adaptability & Team Support: Agile in dynamic environments, supporting team members and maintaining a calm demeanor
- Technical Proficiency & Marketing Strategy: Skilled in design, content marketing, and quality control
- Bilingual: Fluent in Spanish
Timeline
Server
The Cheesecake Factory
03.2022 - Current
Cashier
The Cheesecake Factory
08.2021 - 03.2022
Host
The Cheesecake Factory
01.2021 - 08.2021
BBA - Marketing
Florida International University
Associate of Arts - Marketing
Broward College