Lenise Sims
West Chester,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Dispatcher
Cincinnati Enquirer
Cincinnati, OH
12.2007 - Current
- Coordinated delivery schedules for timely newspaper distribution across multiple routes.
- Managed communication between drivers and editorial staff to ensure accurate information flow.
- Operated dispatch software to track deliveries and optimize routing efficiency.
- Trained new dispatchers on procedures and systems for effective workflow management.
Manager
Arby's Restaurant
Cincinnati, Ohio
12.2007 - Current
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and delegated tasks to improve workflow efficiency.
- Trained new employees on customer service procedures and food safety practices.
- Implemented promotional initiatives to enhance customer engagement and satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Manager
Walmart
Mason, Ohio
11.2002 - 12.2007
- Oversaw daily store operations and ensured compliance with health standards.
- Managed staff schedules and delegated tasks to improve workflow efficiency.
- Trained new employees on customer service procedures and food safety practices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
Supervisor
Marriot Hotel
Cincinnati, Ohio
01.2000 - 11.2002
- Supervised daily hotel operations and ensured high service standards.
- Trained staff on customer service techniques and hotel policies.
- Managed room assignments and coordinated housekeeping activities efficiently.
- Conducted staff meetings to discuss updates and encourage teamwork.
- Monitored inventory levels and coordinated supply orders with vendors.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Bachelor of Arts - Business Administration And Management
Art Institute of Florida
Fort Lauderdale, FL 08.1989 - 07.1993
Hughes High School
Cincinnati, OhioSkills
- Dispatch software
- Route optimization
- Schedule coordination
- Delivery tracking
- Customer service
- Inventory management
- Problem solving
- Workflow efficiency
- Coaching and mentoring
- Attention to detail
- Customer relationship
- Employee recruitment
- Strategic planning
- Decision-making
- Goal setting
- Product management
- Verbal and written communication
- Data analysis
Certification
- Safe serve certificate (Restaurant)
References
References available upon request.
Timeline
Dispatcher
Cincinnati Enquirer
12.2007 - Current
Manager
Arby's Restaurant
12.2007 - Current
Manager
Walmart
11.2002 - 12.2007
Supervisor
Marriot Hotel
01.2000 - 11.2002
Bachelor of Arts - Business Administration And Management
Art Institute of Florida
08.1989 - 07.1993
Hughes High School