Summary
Overview
Work History
Education
Skills
Timeline
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Lenisha Jones

Lenisha Jones

Riverdale,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee,. Offering excellent communication and good judgment.

Overview

24
24
years of professional experience

Work History

Captain

Prudentail Defense Solutions
Chicago, IL
10.2018 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Team Member

Target
Homewood, IL
10.2017 - 09.2018


  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Shift Leader

Long John Silver's
South Chicago Heights , IL
04.2009 - 09.2016
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Wendys Restaurant
Chicago Heights, IL
02.2007 - 08.2012
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.

Team Leader

Long John Silvers A&W
Matteson, IL
06.2008 - 03.2009
  • Led team of 4 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Cross-trained and provided backup support for organizational leadership.

Crew Member

Potbelly's Sandwich Shop
Matteson, IL
02.2008 - 05.2008


  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Cashier

Reeses Red Hots
Chicago Heights, IL
02.2003 - 12.2007
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Team Member

Burger King
Glenwood, IL
05.2002 - 10.2002
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Bloom High School
Chicago Heights, IL
05.2004

Skills

  • Delegating Assignments and Tasks
  • Equipment Maintenance
  • Guest Satisfaction
  • Safety and Security
  • Officer Training
  • Log Book Maintenance
  • Teamwork Skills
  • Weekly Payroll
  • Security Team Leadership
  • Control Crowd
  • Alarm System Monitoring

Timeline

Captain

Prudentail Defense Solutions
10.2018 - Current

Team Member

Target
10.2017 - 09.2018

Shift Leader

Long John Silver's
04.2009 - 09.2016

Team Leader

Long John Silvers A&W
06.2008 - 03.2009

Crew Member

Potbelly's Sandwich Shop
02.2008 - 05.2008

Team Member

Wendys Restaurant
02.2007 - 08.2012

Cashier

Reeses Red Hots
02.2003 - 12.2007

Team Member

Burger King
05.2002 - 10.2002

High School Diploma -

Bloom High School

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Lenisha Jones